Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member printed question first answered answering member label
tabling member	label

Search

476481

	registered interest
	date	15/03/2016
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 15 March (HL6698), how they intend to evaluate whether Govia Thameslink Railway has met its franchise commitment to "make improvements to passenger experience both on trains and at stations", and how in particular the effect on passengers of reduced ticket office hours will be evaluated; and whether they will invite interested parliamentarians to a meeting to discuss Govia Thameslink Railway's performance against its franchise commitments.
	tabling member printed	Lord Lucas
	uin	HL7057
	answer	answer is ministerial correction date of answer 22/03/2016 answer text <p>There are a number of contractual obligations within Govia Thameslink Railway’s franchise agreement designed to improve the passenger experience both on trains and at stations and there are processes in place to monitor and review compliance with these obligations. To date, Govia Thameslink Railway have delivered over 60 of these obligations, which have included the extension of Oyster Pay as You Go and Contactless Payments to Gatwick Airport, increased overnight services to Luton Airport Parkway, the introduction of weekend and late evening services on the Moorgate branch, the staffing of an additional 25 stations from the first to last train and the issuing of tablets to customer facing staff to improve passenger information.</p><p> </p><p>A separate ticketless travel monitoring regime is in place which incentivises Govia Thameslink Railway to reduce ticketless travel and maximise the collection of passenger revenue. In relation to the noble Lord’s point about meeting interested parliamentarians to discuss GTR’s performance, I would direct him to contact the my Hon Friend, the Rail Minister’s (Claire Perry MP) office to arrange this as I’m sure she would be happy to meet.</p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 22/03/2016 12:08:27 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	1879 label Biography information for Lord Lucas

457373

	registered interest
	date	03/03/2016
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 3 March (HL6266), what improvements Govia Thameslink Railway have implemented since the commencement of their franchise.
	tabling member printed	Lord Lucas
	uin	HL6699
	answer	answer is ministerial correction date of answer 16/03/2016 answer text <p>Govia Thameslink Railway (GTR) have implemented numerous improvements since the commencement of their franchise. These include, but are not limited to:</p><p> </p><ul><li>Extension of smart ticketing functionality meaning that ‘the Key’ smartcard is now available at an additional 80 stations, taking the total number of stations to 220;</li><li>Oyster PAYG and CPAY has been extended to Gatwick Airport station;</li><li>An increase in overnight services serving Luton Airport Parkway station;</li><li>An increased number of Rail Enforcement Officers, with an additional 19 officers;</li><li>An increase in customer information screens;</li><li>A single source of customer information across website, app and stations;</li><li>Access to radio microphones for all platform staff to improve information provision at stations;</li><li>First to last staffing at an additional 25 Great Northern and Thameslink stations;</li><li>Ordered new trains comprising 150 vehicles for the Great Northern Moorgate route to replace rolling stock from the 1970s;</li><li>Services on the Moorgate branch in the evenings and at weekends;</li><li>iPads for customer facing staff to improve information provision;</li><li>24 hour Twitter team;</li></ul><p> </p><p> </p><p>In addition, the following key improvements are on course to be delivered by Govia Thameslink Railway in the coming months:</p><p> </p><ul><li>Introduction of a new fleet of trains for the Gatwick Express – the first of which went into passenger service on 29 Feb;</li><li>New state of the art Class 700 trains will start to be introduced across the GTR network from the spring;</li><li>WiFi at 104 stations.</li></ul><p> </p><p>More details on the committed obligations and improvements GTR are contracted to deliver can be found in the Franchise Agreement which is available at the government website.</p><p> </p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 16/03/2016 13:05:46 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	1879 label Biography information for Lord Lucas

457372

	registered interest
	date	03/03/2016
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 3 March (HL6266), whether they consider that the changes to the opening hours of ticketing offices proposed by Govia Thameslink Railway can be described as proposals to "improve the passenger experience at stations" in the light of proposals for reduced ticket office hours and the continuation of ticket machines; and whether they consider that the introduction of smaller seats and the removal of tea trolleys will also "improve the passenger service".
	tabling member printed	Lord Lucas
	uin	HL6698
	answer	answer is ministerial correction date of answer 15/03/2016 answer text <p>Govia Thameslink Railway (GTR) were awarded the franchise on the basis that they would make improvements to the passenger experience both on trains and at stations. Further to my written answer on 3 March, GTR are consulting on proposed changes to ticket office opening hours at some stations. As part of these proposals, GTR plan to introduce the role of ’Station Host’ who will be on duty for times in excess of the current ticket office opening hours. The Station Hosts will be there to provide customer assistance including help with ticket purchases and information provision.</p><p> </p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 15/03/2016 11:53:23 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	1879 label Biography information for Lord Lucas

692135

	registered interest
	date	20/02/2017
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the answer by Lord Ahmad of Wimbledon on 31 January (HL Deb, col 1093), what form the operational and contractual performance monitoring of Govia Thameslink Railway takes; how frequently that monitoring takes place; and whether the results will be published.
	tabling member printed	Lord Berkeley
	uin	HL5430
	answer	answer is ministerial correction date of answer 03/03/2017 answer text <p>Ministers and officials are in regular contact with the operator regarding performance on this franchise, as they are with all other franchised operators. Performance data against the franchise contractual benchmarks is reported to the Department for Transport every four weeks.</p><p> </p><p>The Department is currently developing plans to publish this performance data for all franchised operators; the frequency and timing of these reports has yet to be determined.</p> answering member printed Lord Ahmad of Wimbledon question first answered 03/03/2017 11:47:30 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	3526 label Biography information for Lord Berkeley