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1000268

	registered interest
	date	02/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	187381
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/11/2018 14:57:29 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen

177922

	registered interest
	date	04/02/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Access to Work Programme
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the cost of the Access to Work scheme was in (a) Rutherglen and Hamilton West constituency, (b) South Lanarkshire, (c) Scotland and (d) the UK in each month since July 2010.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	uin	223432
	answer	answer is ministerial correction date of answer 10/02/2015 answer text <p /> <p>The most up-to-date statistics on individuals helped by Access to Work were published on 20<sup>th</sup> January 2015, and are available here:</p><p> </p><p><a href="https://www.gov.uk/government/collections/access-to-work-statistics-on-recipients--2#2014" target="_blank">https://www.gov.uk/government/collections/access-to-work-statistics-on-recipients--2#2014</a></p><p> </p><p>No data is included for Northern Ireland as Access to Work has been devolved to that administration.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 10/02/2015 14:09:31 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	4047 label Biography information for Tom Greatrex

177924

	registered interest
	date	04/02/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many benefit sanctions were applied to claimants resident in (a) Rutherglen and Hamilton West constituency, (b) South Lanarkshire, (c) Scotland and (d) the UK in each month since July 2010.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	uin	223434
	answer	answer is ministerial correction date of answer 12/02/2015 answer text <p>The available information is published at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p> </p><p>Guidance on how to extract the information required can be found at:</p><p> </p><p><a href="https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Stat-Xplore_User_Guide.htm" target="_blank">https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Stat-Xplore_User_Guide.htm</a></p><p> </p><p>Information for Northern Ireland is the responsibility of the Department for Social Development. Northern Ireland statistics can be found at:</p><p> </p><p><a href="http://www.dsdni.gov.uk/index/stats_and_research/benefit_publications.htm" target="_blank">http://www.dsdni.gov.uk/index/stats_and_research/benefit_publications.htm</a></p> answering member constituency Wirral West answering member printed Esther McVey question first answered 12/02/2015 16:51:54 answering member 4084 label Biography information for Esther McVey
	tabling member	4047 label Biography information for Tom Greatrex

177925

	registered interest
	date	04/02/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Access to Work Programme
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people in (a) Rutherglen and Hamilton West constituency, (b) South Lanarkshire, (c) Scotland and (d) the UK received support through the Access to Work scheme in each month since July 2010.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	uin	223433
	answer	answer is ministerial correction date of answer 10/02/2015 answer text <p /> <p>The most up-to-date statistics on individuals helped by Access to Work were published on 20<sup>th</sup> January 2015, and are available here:</p><p> </p><p><a href="https://www.gov.uk/government/collections/access-to-work-statistics-on-recipients--2#2014" target="_blank">https://www.gov.uk/government/collections/access-to-work-statistics-on-recipients--2#2014</a></p><p> </p><p>No data is included for Northern Ireland as Access to Work has been devolved to that administration.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 10/02/2015 15:44:51 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	4047 label Biography information for Tom Greatrex

177927

	registered interest
	date	04/02/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of personal independence payment claims were disallowed pre-referral to the assessment providers in (a) Rutherglen and Hamilton West constituency, (b) South Lanarkshire, (c) Scotland and (d) the UK in each month since April 2013; and how many such claims were disallowed due to the claimant not returning the Part 2 form within the time limit in each of those areas in each of those months.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	uin	223341
	answer	answer is ministerial correction date of answer 11/02/2015 answer text <p>For Great Britain figures relating to the number of claims disallowed pre-referral to the assessment, please refer to the Personal Independence Payment ad hoc statistical release published on 28<sup>th</sup> January 2015.</p><p><a href="https://www.gov.uk/government/statistics/personal-independence-payment-new-claims-ad-hoc-statistics" target="_blank">https://www.gov.uk/government/statistics/personal-independence-payment-new-claims-ad-hoc-statistics</a></p><p> </p><p>Please also refer to the following PQ response which shows what proportion of such claims are disallowed due to the claimant not returning the Part 2 form within the time limit.</p><p><a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2015-01-28/222418/" target="_blank">http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2015-01-28/222418/</a></p><p> </p><p>The Department is intending on releasing Parliamentary Constituency, Local Authority and Regional level data on the number of claims disallowed pre-referral to the assessment provider and how many were disallowed due to the claimant not returning the Part 2 form within the time limit in the future.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 11/02/2015 15:01:01 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	4047 label Biography information for Tom Greatrex

348331

	registered interest
	date	03/06/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Rutherglen and Hamilton West
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many benefit recipients have been sanctioned in Rutherglen and Hamilton West constituency in the last 12 months.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	uin	1016
	answer	answer is ministerial correction date of answer 09/06/2015 answer text <p /> <p>The information requested, broken down by geography and reason, is published at:</p><p> </p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started---SuperWEB2.html" target="_blank">https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started---SuperWEB2.html</a></p> answering member constituency Witham answering member printed Priti Patel question first answered 09/06/2015 13:58:25 answering member 4066 label Biography information for Priti Patel
	tabling member	4386 label Biography information for Margaret Ferrier

388731

	registered interest
	date	08/07/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Food Banks: Scotland
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will discuss levels of food bank use in Scotland with the Secretary of State for Scotland in order to assess the potential relationship between reductions in welfare provision and food bank usage.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	uin	6136
	answer	answer is ministerial correction date of answer 15/07/2015 answer text <p /> <p><strong> </strong></p><p>The Secretary of State regularly meets with Ministerial colleagues to discuss a range of issues.</p> answering member constituency Witham answering member printed Priti Patel question first answered 15/07/2015 14:15:54 answering member 4066 label Biography information for Priti Patel
	tabling member	4386 label Biography information for Margaret Ferrier

417813

	registered interest
	date	08/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what progress has been made on addressing the backlog in applications for personal independence payments; and for what median end-to-end time applicants are currently waiting.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	uin	9645
	answer	answer is ministerial correction date of answer 11/09/2015 answer text <p /> <p>We have implemented a wide range of initiatives across the whole Personal Independence Payment (PIP) claim journey to speed up processes and are continuing to identify further opportunities for improvement. Figures released on 17 June reflect the significant progress made over the past year and show claims for PIP are now being cleared at four times the rate they were in January 2014. These figures can be found at: <a href="https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-april-2015" target="_blank">https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-april-2015</a></p><p> </p><p>The latest statistics show that as at April 2015 a new claimant was waiting on average (median) 11 weeks from the point of registration to a decision being made on their claim (end to end), compared to 41 weeks in July 2014. DLA reassessment claims were taking on average (median) 10 weeks in April 2015.</p><p> </p><p>Updated statistics on PIP registrations, clearances, clearance times and outstanding times (up to July 2015 data) are due to be published and can be found from 16th September at: <a href="https://www.gov.uk/government/collections/personal-independence-payment-statistics" target="_blank">https://www.gov.uk/government/collections/personal-independence-payment-statistics</a></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/09/2015 13:53:33 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4386 label Biography information for Margaret Ferrier

420797

	registered interest
	date	12/10/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 September 2015 to Question 9645, for what reasons median end to end times for processing personal independence payments did not change between April 2015 and July 2015; and if he will make a statement.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	uin	11274
	answer	answer is ministerial correction date of answer 16/10/2015 answer text <p>The current processing times represent a stable position for both DWP and our Assessment Providers and reflect the significant progress made to improve the claims process by both parties over the preceding months. We continue to look at all of our processes and activities to identify any further areas for improvement, or to drive out even greater efficiency.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 16/10/2015 13:00:25 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4386 label Biography information for Margaret Ferrier

45137

	registered interest
	date	25/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many personal independence payment applications have been processed in each month since April 2013.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	uin	193589
	answer	answer is ministerial correction date of answer 31/03/2014 answer text <p /> <p /> <p>Personal Independence Payment started from April 2013 and although limited data has started to feed through, we need to wait until the Department has quality assured, meaningful figures for publication. The Department is working to guidelines set by the UK Statistics Authority to ensure we are able to publish statistics that meet high quality standards at the earliest opportunity. We intend to publish official statistics on personal independence payment from spring 2014.</p><p> </p><p>An ad-hoc release of PIP information was published on Tuesday 11 February 2014. www.gov.uk/government/uploads/system/uploads/attachment_data/file/277986/adHoc-pip-statistics-feb14.pdf</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 31/03/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	4047 label Biography information for Tom Greatrex