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1420155

	registered interest
	date	07/02/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many Independent Rail Retailers there are.
	tabling member printed	Lord Jones
	uin	HL6034
	answer	answer is ministerial correction date of answer 14/02/2022 answer text <p>The Department for Transport does not license Independent Rail Retailers, that is the responsibility of Rail Delivery Group.</p> answering member printed Baroness Vere of Norbiton question first answered 14/02/2022 13:37:33 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	530 label Biography information for Lord Jones

1418472

	registered interest
	date	31/01/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what assessment they have made of the need for better coordination across rail networks of (1) rail ticket types, (2) ticket restrictions, and (3) ticket names; and what steps, if any, they are taking to improve such coordination.
	tabling member printed	Lord Bourne of Aberystwyth
	uin	HL5785
	answer	answer is ministerial correction date of answer 10/02/2022 answer text <p>The Williams-Shapps Plan for Rail recognised the need for better coordination of fares and ticketing across the rail network. The creation of Great British Railways will help to simplify the current confusing ticketing system and support a modernised customer experience. To support this, the Government is investing £360 million over the next three years in a programme of Fares, Ticketing and Retailing (FTR) reforms including a new online retail channel and app to supersede existing separate train company websites, contactless ticketing in urban areas and the extension of digital ticketing across the network.</p> answering member printed Baroness Vere of Norbiton question first answered 10/02/2022 11:48:50 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	4282 label Biography information for Lord Bourne of Aberystwyth

1258611

	registered interest
	date	07/12/2020
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what discussions have taken place with ministers from Her Majesty's Treasury since 1 July about the introduction (1) of flexible season tickets, and (2) single leg pricing, on the railways; what was the outcome of any such discussions; whether they still intend to introduce those new products; and if so, when those products will be available across the rail network.
	tabling member printed	Baroness Randerson
	uin	HL11159
	answer	answer is ministerial correction date of answer 21/12/2020 answer text <p>Following the outcome of discussions between the Department for Transport and Her Majesty's Treasury, we are working closely with industry to develop a solution that offers better value and convenience for those who work flexibly. We will provide further details in due course.</p><p> </p><p>There have been no discussions with HMT on single leg pricing proposals since 1 July. On 2 January 2020 we launched a single leg pricing trial on LNER routes from London to Leeds, Newcastle and Edinburgh. Once demand recovers the trial will be evaluated and those findings used to inform the development of wider plans for improving fares.</p> answering member printed Baroness Vere of Norbiton question first answered 21/12/2020 15:45:07 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	4230 label Biography information for Baroness Randerson

1419992

	registered interest
	date	04/02/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is their policy concerning the third party sale of rail tickets.
	tabling member printed	Lord Jones
	uin	HL5987
	answer	answer is ministerial correction date of answer 11/02/2022 answer text <p>We value the expertise and innovation independent retailers have brought, and will continue to bring, to the sector and we welcome them competing in the ticket retail market, particularly where they can grow new markets.</p> answering member printed Baroness Vere of Norbiton question first answered 11/02/2022 14:24:09 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	530 label Biography information for Lord Jones

872999

	registered interest
	date	27/03/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether they are carrying out a review of railway ticketing systems; and if so, who is responsible for that review, and when it will conclude.
	tabling member printed	Lord Bradshaw
	uin	HL6682
	answer	answer is ministerial correction date of answer 04/04/2018 answer text <p>While the Department for Transport closely monitors the ticketing systems operated by the rail industry, and is investing £80m this year to ensure that passengers may travel without a paper ticket on almost all of the GB rail network, there is no specific review currently underway. However, the Office of Rail and Road is conducting a market study under the Competition Act 1998 into the ticketing systems market.</p> answering member printed Baroness Sugg question first answered 04/04/2018 13:25:12 answering member 4584 label Biography information for Baroness Sugg
	tabling member	2483 label Biography information for Lord Bradshaw

179211

	registered interest
	date	11/02/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what action they will take following the recent report of Passenger Focus, "Ticket to Ride", about policies concerning passengers travelling without a valid ticket.
	tabling member printed	Lord Bradshaw
	uin	HL4948
	answer	answer is ministerial correction date of answer 24/02/2015 answer text <p>To coincide with the publication of Passenger Focus’s report, ‘<em>Ticket to Ride – an Update’</em>, the Government commenced a consultation on 3 February 2015 on changes to the process for administering penalty fares appeals. The consultation closes on 27 April 2015. A copy of the consultation document is attached.</p> answering member printed Baroness Kramer question first answered 24/02/2015 15:49:11 answering member 1557 label Biography information for Baroness Kramer attachment 1 file name HL4948 - 150203 penalty fares consultation.pdf title Penalty fares Consultation
	tabling member	2483 label Biography information for Lord Bradshaw

432425

	registered interest
	date	25/11/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what arrangements train operating companies are required to have in place to allow passengers on feeder services to a mainline hub station who have bought advance tickets online which start from a station without a ticket machine, and where the tickets have to be acquired at the mainline hub station, to travel by using booking confirmations that have been printed out, or can be shown on mobile devices, or by other means.
	tabling member printed	Lord Greaves
	uin	HL3939
	answer	answer is ministerial correction date of answer 08/12/2015 answer text <p>The National Rail Conditions of Carriage (NRCoC) states that Train Operating Companies must make tickets and reservations available at stations, over the internet or by telephone as appropriate.</p><br /><p>When booking Advance tickets online most train operators give passengers the choice to print their ticket at home, collect it from a ticket machine, receive it by post or, where available, download their ticket onto a mobile phone.If a passenger chooses to collect from a ticket machine the train operator will give the passenger a choice of stations with ticket collection points available. These can be collected any time in advance of travel.</p><br /><p>Passengers do have an obligation to have a valid ticket for the whole of the journey, and to keep their ticket safe. The NRCoC states that it is the ticket, not the receipt for it, which gives the right to travel.</p> answering member printed Lord Ahmad of Wimbledon question first answered 08/12/2015 17:36:25 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	2569 label Biography information for Lord Greaves

1653721

	registered interest
	date	17/07/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what discussions they have held with the Rail Delivery Group regarding how ticket services not available on ticket vending machines, such as refunds and season ticket changes will be handled.
	tabling member printed	Lord Naseby
	uin	HL9408
	answer	answer is ministerial correction date of answer 25/07/2023 answer text <p>We recognise there are a wide range of fares and tickets offered to passengers, and that not all products are offered consistently online or at ticket vending machines. However, an estimated 99% of all transactions made at ticket offices last year could be made at TVMs or online.</p><p>The rail industry is looking to expand digital ticketing options and make them even easier for passengers to use through upgrades to ticket vending machines and digitisation of more tickets and processes.</p><p> </p><p>When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers. This includes ensuring that passengers can easily buy the right ticket for the journey they want to make, with consideration of the product range available at the station and what support is available to help with purchase.</p><p> </p><p>Passengers will not be expected to travel out of their way to buy a ticket and will be able to buy en-route or at their destination.</p> answering member printed Baroness Vere of Norbiton question first answered 25/07/2023 13:25:15 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	1251 label Biography information for Lord Naseby

1606107

	registered interest
	date	21/03/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what progress they are making on the tendering process for the Consolidated Online Retail Solution to deliver advanced rail retailing in the 15 months since the Prior Information Notice was formally issued on 15 December 2021.
	tabling member printed	Lord Berkeley
	uin	HL6668
	answer	answer is ministerial correction date of answer 31/03/2023 answer text <p>As set out in the Plan for Rail, we recognise that the current multitude of train company websites with different standards of service is confusing to passengers. We are continuing to review the best way to address this and are working closely with the rail sector to do this.</p><p> </p><p>We will also open up railway data and systems, whilst lowering barriers to entry for the industry. For ticketing, that means a more competitive retail market and we welcome new players to spur more innovation and give passengers the services they need.</p><p> </p><p>Further updates on rail retailing proposals will be provided in due course.</p> answering member printed Baroness Vere of Norbiton grouped question UIN HL6669 HL6670 question first answered 31/03/2023 13:13:50 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	3526 label Biography information for Lord Berkeley

1606541

	registered interest
	date	22/03/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what representations they have received from (1) organisations, or (2) persons, opposed to them proceeding with the Consolidated Online Retail Solution (CORS) for new advanced rail retailing; and whether any of those representations has contributed to the delay to the CORS.
	tabling member printed	Lord Berkeley
	uin	HL6733
	answer	answer is ministerial correction date of answer 31/03/2023 answer text <p>We have been clear that there must be a level playing field between any future Great British Railways retail function and independent retailers to provide a competitive market that benefits customers. Independent retailers play an important role in growing the market and delivering innovation.</p><p> </p><p>We consulted on our proposals around the retail market, where bodies, such as the Competition and Markets Authority, could express their views, and we are continuing conversations with the Office of Rail and Road and the Competition and Markets Authority while developing policy for online retail. We will publish a response in due course along with any further updates.</p> answering member printed Baroness Vere of Norbiton grouped question UIN HL6734 HL6735 question first answered 31/03/2023 12:24:36 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	3526 label Biography information for Lord Berkeley