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1006114
star this property registered interest false more like this
star this property date less than 2018-11-13more like thismore than 2018-11-13
star this property answering body
Treasury remove filter
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
unstar this property answering dept sort name Treasury more like this
star this property hansard heading Children: Day Care more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer, how many people have received financial compensation as a result of not having access to their online childcare account; and how much money has been paid out of the public purse for that compensation. more like this
star this property tabling member constituency Bolton North East more like this
star this property tabling member printed
Sir David Crausby more like this
star this property uin 190787 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text The vast majority of parents apply for and use their childcare account without problems, including getting their 30 hours eligibility code. Where parents have experienced technical issues, HMRC has arrangements in place to ensure that they do not miss out as a result. Manual codes are issued via a standard exception process that enables parents to access a 30 hours place when they are eligible if they cannot get a digital code within the required timeline. The number of manual codes issued has been decreasing since September 2017 as the system has become embedded.<p> </p><p> </p><p> </p>To 31 October 2018, HMRC has received 4,560 complaints from parents who have experienced technical issues with the childcare service.<p> </p><p> </p><p> </p>To 31 October 2018, HMRC has issued 35,370 codes manually to parents.<p> </p><p> </p><p> </p>To 31 October 2018, HMRC has paid out £200,000 in redress to parents for expenses such as telephone calls to the helpline.<p> </p> more like this
star this property answering member constituency South West Norfolk more like this
unstar this property answering member printed Elizabeth Truss more like this
star this property grouped question UIN 190786 more like this
star this property question first answered
remove filter
star this property answering member
4097
star this property label Biography information for Elizabeth Truss more like this
star this property tabling member
437
unstar this property label Biography information for Sir David Crausby more like this