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<p>Government Digital Service (GDS) continues to monitor legal accessibility compliance
across the public sector and The Central Digital and Data Office (CDDO) monitors adherence
to the Service Standard and Design Standard, all of which set out minimum requirements
for user experience and accessibility and are formally monitored by CDDO through its
Service Assessment process.</p><p>The department has a Digital Accessibility team,
which undertakes a variety of activities to help ensure accessibility is baked into
digital products in line with these standards. We arrange accessibility audits against
WCAG 2.1 to level AA, to assess compliance with legislation, and we provide a consultancy
to help troubleshoot accessibility challenges throughout build.</p><p> </p><p>We also
ensure that we are complying with wider regulations such as Public Sector Bodies (Websites
and Mobile Applications) Accessibility Regulations 2018</p><p> </p><p>In summary,
we are determined to be an inclusive government department and exercise this through
designing and delivering inclusive services. Where possible we design out barriers
that users may face and, where they cannot, we develop support so that users can access
our services.</p><p> </p><p>The Central Digital and Data Office (CDDO) leads the Government
Digital and Data function; this includes setting strategy and direction for the improvement
of digital services and understanding current performance. CDDO is working proactively
with departments to ensure that public services meet the requirements set out in the
framework, in order to move them to ‘Great’ standard.</p><p> </p><p>Our digital services
in the MoJ are developed in line with these standards. Teams developing our digital
services include User Researchers who conduct discovery research to understand the
needs of users. They also carry out iterative cycles of research as the service is
developed to ensure the service is easy to use, accessible and meets the user needs
that have been identified. This research informs the ongoing user-centred design and
development of digital service.</p><p> </p><p>In areas like HMCTS, we are also deploying
leading edge solutions, in partnership with world leaders in the tech arena, to deliver
continuous sustained benefits to the end user experience. Finally, our cyber risk
teams ensure robust data security and privacy measures to protect user information
thereby delivering a safe personalised experience to end users.</p><p> </p><p>In general,
GOV.UK’s strategy aims to improve the overall user experience by making it quicker
and easier for users to access information and services, in formats and channels of
their choice.</p>
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