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1670620

	registered interest
	date	16/11/2023
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many full time equivalent staff worked in the probate service in each of the last five years.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	uin	2312
	answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher demand the training and upskilling of those new and existing staff has led to applications taking longer in the short term.</p><p>HMCTS are focused on increasing outputs to reduce overall timeliness on all types of applications and the average mean length of time taken for a grant of probate, following receipt of the documents required, is 13 weeks during April to June 2023.</p><p>Average waiting times for probate grants are routinely published on gov.uk via Family Court Statistics Quarterly and currently cover the period up to June 2023.</p><p>The number of FTEs working in the probate service in each of the last five years is as follows:</p><p>March 2019 = 152</p><p>March 2020 = 153</p><p>March 2021 = 250</p><p>March 2022 = 246</p><p>March 2023 = 296</p><p>We aim to answer telephone enquiries to the probate service within an average of 12 minutes. However, 2022 performance had fallen short of this goal but has since improved in 2023 by 60% to 12 minutes 15 seconds.</p><p>To improve telephone response times and the overall experience for applicants, HMCTS have undertaken additional staff training to ensure probate call agents can provide more accurate and helpful information.</p><p>To further enhance the information provided during calls, we are expanding our probate contact centre scripts and FAQs to address common queries in a clear and compassionate way.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer grouped question UIN 2310 2313 question first answered 23/11/2023 15:57:16 answering member 4004 label Biography information for Mike Freer
	tabling member	4066 label Biography information for Priti Patel

1138526

	registered interest
	date	11/07/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many full-time equivalent staff were employed by the Probate Service in each of the last six months.
	tabling member constituency	Leeds East
	tabling member printed	Richard Burgon
	uin	276239
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <table><tbody><tr><td><p> </p></td><td><p><strong>Jan-19</strong></p></td><td><p><strong>Feb-19</strong></p></td><td><p><strong>Mar-19</strong></p></td><td><p><strong>Apr-19</strong></p></td><td><p><strong>May-19</strong></p></td><td><p><strong>Jun-19</strong></p></td></tr><tr><td><p>AGENCY STAFF RESOURCE</p></td><td><p>29.4</p></td><td><p>27.4</p></td><td><p>26.4</p></td><td><p>26.4</p></td><td><p>26.4</p></td><td><p>26.4</p></td></tr><tr><td><p>FTE STAFF RESOURCE</p></td><td><p>124.49</p></td><td><p>122.94</p></td><td><p>120.94</p></td><td><p>120.9</p></td><td><p>120.9</p></td><td><p>118</p></td></tr></tbody></table><p>Further to these totals we have arrange additional help from HMCTS and other government departments, these are:</p><table><tbody><tr><td><p>HMRC SURGE TEAM</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>21</p></td></tr><tr><td><p>BRADFORD DSCS</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>3</p></td></tr><tr><td><p>HMCTS LEGAL ADVISERS</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>2.5</p></td></tr><tr><td><p>ADDITIONAL HMCTS RESOURCE</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>5</p></td><td><p>9</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p>TOTALS (FTE)</p></td><td><p>153.89</p></td><td><p>150.34</p></td><td><p>147.34</p></td><td><p>147.3</p></td><td><p>147.3</p></td><td><p>179.9</p></td></tr></tbody></table><p> </p><p>In addition to these we also now have 35 staff in the Courts and Tribunals Service Centre who are trained in probate.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 16/07/2019 09:58:45 answering member 3926 label Biography information for Paul Maynard
	tabling member	4493 label Biography information for Richard Burgon

1132298

	registered interest
	date	14/06/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Probate Service: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what proportion of staff have been redeployed from the HMRC probate team to other Departments in the last 12 months; and whether the probate registry is understaffed as a result.
	tabling member constituency	Carmarthen West and South Pembrokeshire
	tabling member printed	Simon Hart
	uin	264764
	answer	answer is ministerial correction date of answer 24/06/2019 answer text <p>The administration of the probate service is the responsibility of Her Majesty’s Courts and Tribunals Service. No staff have been redeployed from the probate service to other departments in the last 12 months and therefore there has been no change on the staffing levels.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 24/06/2019 16:50:33 answering member 3926 label Biography information for Paul Maynard
	tabling member	3944 label Biography information for Simon Hart