Linked Data API

Show Search Form

Search Results

1131991
unstar this property registered interest false more like this
star this property date less than 2019-06-13more like thismore than 2019-06-13
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, how many recommendations by the Service Complaints Ombudsman were included in its annual report in (a) 2016, (b) 2017 and (c) 2018; and if she will make a statement. more like this
star this property tabling member constituency Bridgend more like this
star this property tabling member printed
Mrs Madeleine Moon more like this
star this property uin 264368 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-06-19more like thismore than 2019-06-19
star this property answer text <p>I refer the hon. Member to the answer I gave her on 12 June 2019 to Question 261162.</p> more like this
star this property answering member constituency Bournemouth East more like this
star this property answering member printed Mr Tobias Ellwood more like this
star this property grouped question UIN 264369 more like this
star this property question first answered
less than 2019-06-19T15:17:45.41Zmore like thismore than 2019-06-19T15:17:45.41Z
star this property answering member
1487
star this property label Biography information for Mr Tobias Ellwood more like this
star this property attachment
1
star this property file name Hansard Extracts 12 June 2019 UIN 261162.docx more like this
star this property title Armed Forces: Complaints more like this
star this property tabling member
1490
star this property label Biography information for Mrs Madeleine Moon more like this
1131992
unstar this property registered interest false more like this
star this property date less than 2019-06-13more like thismore than 2019-06-13
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, how many recommendations by the Service Complaints Ombudsman are under current consideration by her Department. more like this
star this property tabling member constituency Bridgend more like this
star this property tabling member printed
Mrs Madeleine Moon more like this
star this property uin 264369 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-06-19more like thismore than 2019-06-19
star this property answer text <p>I refer the hon. Member to the answer I gave her on 12 June 2019 to Question 261162.</p> more like this
star this property answering member constituency Bournemouth East more like this
star this property answering member printed Mr Tobias Ellwood more like this
star this property grouped question UIN 264368 more like this
star this property question first answered
less than 2019-06-19T15:17:45.457Zmore like thismore than 2019-06-19T15:17:45.457Z
star this property answering member
1487
star this property label Biography information for Mr Tobias Ellwood more like this
star this property attachment
1
star this property file name Hansard Extracts 12 June 2019 UIN 261162.docx more like this
star this property title Armed Forces: Complaints more like this
star this property tabling member
1490
star this property label Biography information for Mrs Madeleine Moon more like this
1130382
unstar this property registered interest false more like this
star this property date less than 2019-06-06more like thismore than 2019-06-06
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, what estimate she has made of the number of recommendations in the (a) 2016, (b) 2017 and (c) 2018 Service Complaints Ombudsman's annual report have been complied with; and if she will make a statement. more like this
star this property tabling member constituency Bridgend more like this
star this property tabling member printed
Mrs Madeleine Moon more like this
star this property uin 261162 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-06-12more like thismore than 2019-06-12
star this property answer text <p>In her annual reports for 2016 and 2017 the Service Complaints Ombudsman made a total of 22 recommendations. Of these recommendations, we consider that 15 have either been completed or were not accepted, and that seven remain in progress. In her annual report for 2018 which was published in April this year, the Ombudsman made nine new recommendations. We are currently in the process of considering these recommendations with the single Services and will respond formally to the Ombudsman once this work is complete.</p> more like this
star this property answering member constituency Bournemouth East more like this
star this property answering member printed Mr Tobias Ellwood more like this
star this property question first answered
less than 2019-06-12T15:47:33.173Zmore like thismore than 2019-06-12T15:47:33.173Z
star this property answering member
1487
star this property label Biography information for Mr Tobias Ellwood more like this
star this property tabling member
1490
star this property label Biography information for Mrs Madeleine Moon more like this
1081881
unstar this property registered interest false more like this
star this property date less than 2019-03-04more like thismore than 2019-03-04
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, what the procedure is for addressing complaints raised by black, Asian, minority ethnic and female military personnel. more like this
star this property tabling member constituency Caithness, Sutherland and Easter Ross more like this
star this property tabling member printed
Jamie Stone more like this
star this property uin 228142 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-03-07more like thismore than 2019-03-07
star this property answer text <p>The purpose of the Service Complaints system is to provide all serving and former Service personnel with a process that is fair, effective and efficient and one, in which they can have confidence to raise matters of concern relating to their Service, and to seek redress. It is the responsibility of all those involved to ensure that complaints are handled confidentially, fairly, promptly and correctly.</p><p>Once a Service Complaint has been received, the procedures for handling and deciding a complaint are set out in Joint Service Publication (JSP) 831: Redress of Individual Grievances: Service Complaints. This JSP contains the policy and direction on Service Complaints and guidance on the processes involved and best practice to apply.</p> more like this
star this property answering member constituency Bournemouth East more like this
star this property answering member printed Mr Tobias Ellwood more like this
star this property question first answered
less than 2019-03-07T15:40:49.467Zmore like thismore than 2019-03-07T15:40:49.467Z
star this property answering member
1487
star this property label Biography information for Mr Tobias Ellwood more like this
star this property tabling member
4612
star this property label Biography information for Jamie Stone more like this
931058
unstar this property registered interest false more like this
star this property date less than 2018-06-25more like thismore than 2018-06-25
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, how many complaints were made to the Service Complaints Ombudsman in the last 12 months for which data are available; and how many complaints otherwise made were resolved to the satisfaction of the complainant without recourse to the Ombudsman's office. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts more like this
star this property uin 157221 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-02more like thismore than 2018-07-02
star this property answer text <p>The most recent information about the number of Service Complaints dealt with by the Services, and the number of investigations carried out by the Service Complaints Ombudsman (SCO), is included in the 2017 Annual Report of the SCO.</p><p>The latest Annual Report - and those for previous years - can be accessed on the SCO's website at the following link:</p><p>https://www.servicecomplaintsombudsman.org.uk/service-complaints-ombudsman/publications-and-reports/annual-reports/</p><p>The Annual Report for 2017 shows that the Services received 1,009 Service Complaints. It is not possible to determine how many of these specific complaints were not resolved to the satisfaction of the complainant and subsequently referred to the SCO; indeed, some referrals may not have been made until this year. Therefore, the figure of 406 complaint investigations carried out by the SCO which appears in the 2017 Annual Report does not relate directly to those 1,009 complaints received by the Services in the same year. The data would, however, appear to indicate that a significant proportion of Service Complaints are resolved without recourse to the SCO.</p>
star this property answering member constituency Bournemouth East more like this
star this property answering member printed Mr Tobias Ellwood more like this
star this property question first answered
less than 2018-07-02T15:33:25.32Zmore like thismore than 2018-07-02T15:33:25.32Z
star this property answering member
1487
star this property label Biography information for Mr Tobias Ellwood more like this
star this property tabling member
4521
star this property label Biography information for Liz Saville Roberts more like this
681180
unstar this property registered interest false more like this
star this property date less than 2017-01-30more like thismore than 2017-01-30
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, how many and what proportion of in-service complaints were not dealt with in the recommended time for disposal within each of the three armed forces in each of the last three years. more like this
star this property tabling member constituency Belfast East more like this
star this property tabling member printed
Gavin Robinson more like this
star this property uin 62239 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-02-02more like thismore than 2017-02-02
star this property answer text <p>Information on the numbers and proportion of Service complaints which met the stipulated target of 24 weeks in calendar years 2014 and 2015 is available in the Annual Reports of, respectively, the Service Complaints Commissioner and the Service Complaints Ombudsman. These publications can be found at the following link:</p><p>http://www.servicecomplaintsombudsman.org.uk/service-complaints-ombudsman/publications-and-reports/annual-reports/</p><p>Information for 2016 is currently being compiled for inclusion in the Service Complaints Ombudsman's Annual Report 2016.</p> more like this
star this property answering member constituency Milton Keynes North more like this
star this property answering member printed Mark Lancaster more like this
star this property question first answered
less than 2017-02-02T16:26:16.683Zmore like thismore than 2017-02-02T16:26:16.683Z
star this property answering member
1544
star this property label Biography information for Mark Lancaster more like this
star this property tabling member
4360
star this property label Biography information for Gavin Robinson more like this
679682
unstar this property registered interest false more like this
star this property date less than 2017-01-27more like thismore than 2017-01-27
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, what the average time taken was to conclude an internal formal complaint by each of the armed forces in each of the last three years. more like this
star this property tabling member constituency Belfast East more like this
star this property tabling member printed
Gavin Robinson more like this
star this property uin 62118 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-02-01more like thismore than 2017-02-01
star this property answer text <p>The following table provides the average number of weeks to conclude a Service complaint from the date of submission, in each year since 2014.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2014</strong></p></td><td><p><strong>2015</strong></p></td><td><p><strong>2016</strong></p></td></tr><tr><td><p>Naval Service</p></td><td><p>20.0</p></td><td><p>15.0</p></td><td><p>17.0</p></td></tr><tr><td><p>Army</p></td><td><p>32.4</p></td><td><p>25.1</p></td><td><p>14.0</p></td></tr><tr><td><p>Royal Air Force</p></td><td><p>14.9</p></td><td><p>12.9</p></td><td><p>15.3</p></td></tr></tbody></table><p> </p><p> </p> more like this
star this property answering member constituency Milton Keynes North more like this
star this property answering member printed Mark Lancaster more like this
star this property question first answered
less than 2017-02-01T16:24:41.54Zmore like thismore than 2017-02-01T16:24:41.54Z
star this property answering member
1544
star this property label Biography information for Mark Lancaster more like this
star this property tabling member
4360
star this property label Biography information for Gavin Robinson more like this
679684
unstar this property registered interest false more like this
star this property date less than 2017-01-27more like thismore than 2017-01-27
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, how many in-service complaints recorded by each of the armed forces included an oral hearing; and if he will detail the procedures for securing an oral hearing in each of the armed forces. more like this
star this property tabling member constituency Belfast East more like this
star this property tabling member printed
Gavin Robinson more like this
star this property uin 62122 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-02-01more like thismore than 2017-02-01
star this property answer text <p>The numbers of Service complaints last year which included an oral hearing are given below:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Naval Service</p></td><td><p>1</p></td></tr><tr><td><p>Army</p></td><td><p>60</p></td></tr><tr><td><p>Royal Air Force</p></td><td><p>5</p></td></tr></tbody></table><p> </p><p> </p><p>A complainant may request an oral hearing, but the final decision as to whether one will be held is determined on a case-by-case basis by the body appointed to decide the Service complaint. Full details of the policy position regarding oral hearings in Service complaints are set out in Joint Service Publication 831 ‘Redress of Individual Grievances: Service Complaints’, Part 2, Chapter 5, paragraphs 29 to 34. This publication can be found at the following link:</p><p><a href="https://www.gov.uk/government/publications/jsp-831-redress-of-individual-grievances-service-complaints" target="_blank">https://www.gov.uk/government/publications/jsp-831-redress-of-individual-grievances-service-complaints</a></p>
star this property answering member constituency Milton Keynes North more like this
star this property answering member printed Mark Lancaster more like this
star this property question first answered
less than 2017-02-01T16:28:39.527Zmore like thismore than 2017-02-01T16:28:39.527Z
star this property answering member
1544
star this property label Biography information for Mark Lancaster more like this
star this property tabling member
4360
star this property label Biography information for Gavin Robinson more like this
679685
unstar this property registered interest false more like this
star this property date less than 2017-01-27more like thismore than 2017-01-27
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, how many internal formal complaints have been recorded by each of the armed forces in each of the last three years. more like this
star this property tabling member constituency Belfast East more like this
star this property tabling member printed
Gavin Robinson more like this
star this property uin 62119 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-02-01more like thismore than 2017-02-01
star this property answer text <p>Information on the numbers of Service complaints in calendar years 2014 and 2015 is available in the annual reports of, respectively, the Service Complaints Commissioner and the Service Complaints Ombudsman. These publications can be found at the following address:</p><p>http://www.servicecomplaintsombudsman.org.uk/service-complaints-ombudsman/publications-and-reports/annual-reports/</p><p>Figures for 2016 are currently being compiled for inclusion in the Service Complaints Ombudsman's annual report 2016.</p> more like this
star this property answering member constituency Milton Keynes North more like this
star this property answering member printed Mark Lancaster more like this
star this property question first answered
less than 2017-02-01T16:26:08.113Zmore like thismore than 2017-02-01T16:26:08.113Z
star this property answering member
1544
star this property label Biography information for Mark Lancaster more like this
star this property tabling member
4360
star this property label Biography information for Gavin Robinson more like this
524429
unstar this property registered interest false more like this
star this property date less than 2016-06-10more like thismore than 2016-06-10
star this property answering body
Ministry of Defence remove filter
star this property answering dept id 11 more like this
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
star this property hansard heading Armed Forces: Complaints remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, what interim milestones he has set for the armed forces to improve their response time to complaints to the target level of 90 per cent closed within 24 weeks. more like this
star this property tabling member constituency East Renfrewshire more like this
star this property tabling member printed
Kirsten Oswald more like this
star this property uin 40240 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-06-20more like thismore than 2016-06-20
star this property answer text <p>The Secretary of State for Defence has set no interim milestones. The single Services continually monitor and assess the performance of the service complaints system to learn lessons, and to understand what might be causing Service personnel to make complaints. Where it is identified that there are issues that are causing undue delay in the resolution of complaints, action can be taken to prevent this from occurring in the future.</p> more like this
star this property answering member constituency Milton Keynes North more like this
star this property answering member printed Mark Lancaster more like this
star this property question first answered
less than 2016-06-20T14:06:35.93Zmore like thismore than 2016-06-20T14:06:35.93Z
star this property answering member
1544
star this property label Biography information for Mark Lancaster more like this
star this property tabling member
4413
star this property label Biography information for Kirsten Oswald more like this