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1167412
unstar this property registered interest false more like this
star this property date less than 2019-10-30more like thismore than 2019-10-30
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Employment and Support Allowance: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 October 2019 to Question 198, what steps she is taking to improve telephone waiting times for the employment and support allowance telephone helpline. more like this
star this property tabling member constituency East Hampshire more like this
star this property tabling member printed
Mr Damian Hinds remove filter
star this property uin 7707 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-11-05more like thismore than 2019-11-05
star this property answer text <p>As a Department we regularly review the resource required to meet the demand on our telephony channels. Our aim is to provide our customers with the prompt service they deserve but at times high call volumes can have an impact on the service we provide - which may result in some of our customers experiencing extended wait times.</p><p> </p><p>Following a recent review, plans are in place for additional staffing to be deployed to handle Employment and Support Allowance calls and following this, we anticipate wait times to reduce.</p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2019-11-05T13:51:15.267Zmore like thismore than 2019-11-05T13:51:15.267Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
3969
unstar this property label Biography information for Mr Damian Hinds more like this
1150690
unstar this property registered interest false more like this
star this property date less than 2019-10-18more like thismore than 2019-10-18
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Prisoners' Release more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment the Government has made of the (a) ease and (b) effectiveness of mechanisms for prisoners applying for universal credit prior to release from custody. more like this
star this property tabling member constituency East Hampshire more like this
star this property tabling member printed
Mr Damian Hinds remove filter
star this property uin 1901 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-10-28more like thismore than 2019-10-28
star this property answer text <p>The Department is committed to providing personalised support for all claimants. This support extends to those who are in prison, with dedicated Prison Work Coaches, who are available to support prisoners to complete their benefit claims and proceed to payment as quickly as possible, and to help them to understand what early work search activities might be helpful for them.</p><p> </p><p>DWP and MoJ have been working together to understand the potential barriers to a smooth transition from prison leaving to Universal Credit for those who wish to claim it. This includes, for example, exploring the use of prison documentation as proof of identity for Universal Credit claims where that would help speed the claim. Initial work to test different approaches to supporting prison leavers showed few additional results and low take-up of the support on offer, although the support of a work coach, where it was taken up, was shown to be beneficial in terms of making a claim quickly.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-10-28T15:23:46.733Zmore like thismore than 2019-10-28T15:23:46.733Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
3969
unstar this property label Biography information for Mr Damian Hinds more like this
1148867
unstar this property registered interest false more like this
star this property date less than 2019-10-14more like thismore than 2019-10-14
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Employment and Support Allowance: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average waiting time has been for calls to the Employment Support Allowance helpline in each month since October 2018. more like this
star this property tabling member constituency East Hampshire more like this
star this property tabling member printed
Mr Damian Hinds remove filter
star this property uin 198 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-10-21more like thismore than 2019-10-21
star this property answer text <p>The average wait time for calls to the Employment Support Allowance helpline in each month from October 2018 to September 2019 is shown in the table below in the format of hours:minutes:seconds.</p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>Average Wait Time</p></td></tr><tr><td><p>October 2018</p></td><td><p>00:11:30</p></td></tr><tr><td><p>November 2018</p></td><td><p>00:12:44</p></td></tr><tr><td><p>December 2018</p></td><td><p>00:21:36</p></td></tr><tr><td><p>January 2019</p></td><td><p>00:20:06</p></td></tr><tr><td><p>February 2019</p></td><td><p>00:20:47</p></td></tr><tr><td><p>March 2019</p></td><td><p>00:18:31</p></td></tr><tr><td><p>April 2019</p></td><td><p>00:29:56</p></td></tr><tr><td><p>May 2019</p></td><td><p>00:23:15</p></td></tr><tr><td><p>June 2019</p></td><td><p>00:17:29</p></td></tr><tr><td><p>July 2019</p></td><td><p>00:26:51</p></td></tr><tr><td><p>August 2019</p></td><td><p>00:26:17</p></td></tr><tr><td><p>September 2019</p></td><td><p>00:24:42</p></td></tr></tbody></table><p><strong> </strong></p>
star this property answering member constituency Eastleigh more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2019-10-21T15:49:30.943Zmore like thismore than 2019-10-21T15:49:30.943Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
3969
unstar this property label Biography information for Mr Damian Hinds more like this