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1713082
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Carer's Allowance: Overpayments more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how frequently HM Revenue and Customs provides his Department with earnings alerts on potential overpayments of carer’s allowance. more like this
unstar this property tabling member constituency Midlothian more like this
star this property tabling member printed
Owen Thompson more like this
star this property uin 23250 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>HMRC provides DWP with 4 daily alerts to changes of earnings, based off a set of business logic/rules which covers Carers Allowance, Housing Benefit and Pension Credit. The earnings notified do not take account of allowable expenses which people in receipt of Carer’s Allowance may wish to deduct.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-05-01T16:46:29.07Zmore like thismore than 2024-05-01T16:46:29.07Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
4482
unstar this property label Biography information for Owen Thompson more like this
1713170
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Staff more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many hours of (a) initial and (b) continuing professional development training on domestic abuse do work coaches at DWP Jobcentre Plus centres receive. more like this
unstar this property tabling member constituency Brighton, Pavilion more like this
star this property tabling member printed
Caroline Lucas more like this
star this property uin 23176 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>All DWP new entrant Work Coaches undergo a minimum mandatory learning journey comprising of a combination of induction, onboarding, and operational fundamental learning covering vulnerable customers and complex needs. This includes a 30-minute product on domestic violence and abuse.</p><p><strong><em> </em></strong></p><p>The Work Coach specific learning journey includes a further 90-minute facilitated product on domestic abuse. This builds on the initial introduction to this topic and is available for Work Coaches to refresh their understanding and approach as they continue in their day-to-day role.</p><p> </p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-05-01T16:45:39.923Zmore like thismore than 2024-05-01T16:45:39.923Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
3930
unstar this property label Biography information for Caroline Lucas more like this
1713127
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Carer's Allowance: Students more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the potential merits of removing the 21 hour study rule from the eligibility criteria for Carer’s Allowance. more like this
unstar this property tabling member constituency Linlithgow and East Falkirk more like this
star this property tabling member printed
Martyn Day more like this
star this property uin 23254 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>This Government recognises and appreciates the vital contribution made by informal carers. With respect to full-time education, the Government believes that this should be supported by the educational maintenance system. That is why, as a general principle, full-time students are precluded from entitlement to income-related and income-maintenance benefits, including Carer’s Allowance.</p><p>Educational institutions decide which young people receive bursaries or other support and determine the level of financial support they receive. They develop their own eligibility criteria for access to the discretionary bursary fund, including setting a household income threshold appropriate to their area, and must publish this information for their students. Arrangements may differ across the United Kingdom.</p><p>In England, for example, over £160 million of bursary funding has been allocated in the 2023/24 academic year to institutions to help disadvantaged 16- to 19-year-olds with the costs of taking part in education. This is nearly 12% higher than published allocations for last year. The Department for Education has also made available £20 million each year in England specifically to support students in defined vulnerable groups.</p><p>Carer’s Allowance is a devolved benefit in Scotland.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-05-01T16:44:16.333Zmore like thismore than 2024-05-01T16:44:16.333Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
4488
unstar this property label Biography information for Martyn Day more like this
1713149
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Prisons: Employment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many prisoners have accessed support through Prison Work Coaches since the scheme's introduction; and how many of those prisoners entered the labour market as a result in each such year. more like this
unstar this property tabling member constituency Wallasey more like this
star this property tabling member printed
Dame Angela Eagle more like this
star this property uin 23129 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>The Department for Work and Pensions has around 200 Prison Work Coaches who provide benefit and employment support to prisoners in every prison across England, Scotland and Wales.</p><p> </p><p>Data is not available on how many prisoners have accessed support through Prison Work Coaches.</p><p> </p><p>We are pleased employment rates amongst prison leavers continue to improve. In the year to March 2023, 25.9% of prison leavers were employed 6 months post release, up from 17.3% in the previous year, excluding cases out of scope or where the status was unknown. This information is included in the Community Performance Annual, update to March 2023 which is published on gov.uk[1].</p><p> </p><p> </p><p>[1] Community Performance Annual, update to March 2023 - GOV.UK (www.gov.uk)</p><p> </p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-05-01T16:42:59.687Zmore like thismore than 2024-05-01T16:42:59.687Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
491
unstar this property label Biography information for Dame Angela Eagle more like this
1713199
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Mental Illness more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many and what proportion of staff in his Department's took a leave of absence due to mental ill health by (a) gender, (b) age and (c) UK region between1 May 2023 and 11 April 2024. more like this
unstar this property tabling member constituency Wirral South more like this
star this property tabling member printed
Alison McGovern more like this
star this property uin 23191 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>Please see the attached document for the total number of people who have worked in DWP and taken at least one leave of absence at some point between 1<sup>st</sup> May 2023 and 31<sup>st</sup> March 2024. It includes those who left the department during this period. Figures for April 2024 are not yet available.</p> more like this
star this property answering member constituency Blackpool North and Cleveleys more like this
star this property answering member printed Paul Maynard more like this
star this property question first answered
less than 2024-05-01T16:41:26.663Zmore like thismore than 2024-05-01T16:41:26.663Z
star this property answering member
3926
star this property label Biography information for Paul Maynard more like this
star this property attachment
1
star this property file name 23191.xlsx more like this
star this property title 23191 more like this
star this property tabling member
4083
unstar this property label Biography information for Alison McGovern more like this
1712835
star this property registered interest false more like this
star this property date less than 2024-04-22more like thismore than 2024-04-22
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Poverty: Children more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce the number of children from single parent households that are in poverty. more like this
unstar this property tabling member constituency York Central more like this
star this property tabling member printed
Rachael Maskell more like this
star this property uin 22981 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>Our focus is on supporting parents into work as we know that work substantially reduces the chances of poverty. The latest available statistics show that in 2022/23, children in workless lone parent families were nearly 3 times more likely to be in absolute low income after housing costs than children in working lone parent families.</p><p> </p><p>We have consistently set out a sustainable, long-term approach to tackling child poverty based on evidence about the important role of work, particularly where it is full-time. Single parents are better off in work under Universal Credit due to a simple taper system (claimants can keep more of their earnings).</p> more like this
star this property answering member constituency Bury St Edmunds more like this
star this property answering member printed Jo Churchill more like this
star this property question first answered
less than 2024-05-01T16:15:16.833Zmore like thismore than 2024-05-01T16:15:16.833Z
star this property answering member
4380
star this property label Biography information for Jo Churchill more like this
star this property tabling member
4471
unstar this property label Biography information for Rachael Maskell more like this
1713085
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Carer's Allowance: Overpayments more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many carer’s allowance overpayments over (a) £5,000 and (b) £20,000 there were in (i) 2022-23 and (ii) 2023-24. more like this
unstar this property tabling member constituency Midlothian more like this
star this property tabling member printed
Owen Thompson more like this
star this property uin 23252 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>We recognise the significant contribution of carers to supporting those most in need, which is why we have increased Carer's Allowance by almost £1,500 since 2010.</p><p> </p><p>As with all DWP benefits, claimants have a responsibility to ensure they are entitled to the benefit they claim and to inform the DWP of any changes in their circumstances that could impact their award. For Carer’s Allowance, eligibility is partly dependent upon claimants earning £151 or less a week after tax, National Insurance and allowable expenses. This is set out at: <a href="https://www.gov.uk/carers-allowance/eligibility" target="_blank">Carer's Allowance: Eligibility - GOV.UK (www.gov.uk)</a></p><p> </p><p>Where overpayments do occur due to not being entitled to the benefit, the Department has a duty to the taxpayer to protect public funds and to ask for money to be paid back. We remain committed to working with anyone who is struggling with their repayment terms and will always look to negotiate sustainable and affordable repayment plans.</p><p> </p><p>Our most recent statistics show that Carer's Allowance overpayments relating to earnings/employment represents 2.1% of our £3.3bn Carer’s Allowance expenditure.</p><p> </p><p>The information requested has been provided in the table below.</p><p /><table><tbody><tr><td><p><strong>Carer’s Allowance Overpayment Value Grouping</strong></p></td><td><p><strong>2022/23</strong></p></td><td><p><strong>2023/24</strong></p></td></tr><tr><td><p>£5000.00 - £20,000.00</p></td><td><p>1,310</p></td><td><p>1,300</p></td></tr><tr><td><p>Over £20,000.00</p></td><td><p>60</p></td><td><p>40</p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p>1,370</p></td><td><p>1,340</p></td></tr></tbody></table><p><strong> </strong></p><p>The data has been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics.</p><p> </p><p>Note that the year relates to when the debt was raised on Debt Manager, and therefore not necessarily the period as to when Carer’s Allowance was overpaid. The overpayments may span periods of many years.</p>
star this property answering member constituency Blackpool North and Cleveleys more like this
star this property answering member printed Paul Maynard more like this
star this property question first answered
less than 2024-05-01T15:36:42.05Zmore like thismore than 2024-05-01T15:36:42.05Z
star this property answering member
3926
star this property label Biography information for Paul Maynard more like this
star this property tabling member
4482
unstar this property label Biography information for Owen Thompson more like this
1713126
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Carer's Allowance: Overpayments more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the highest value overpayment has been for Carer’s Allowance in the (a) 2021-22, (b) 2022-23 and (c) 2023-24 financial years. more like this
unstar this property tabling member constituency Linlithgow and East Falkirk more like this
star this property tabling member printed
Martyn Day more like this
star this property uin 23253 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>Claimants have a responsibility to ensure they are entitled to benefits they claim and to inform the DWP of any changes in their circumstances that could impact their award.</p><p> </p><p>Where overpayments do occur due to not being entitled to the benefit, the Department has a duty to the taxpayer to protect public funds and to ask for money to be paid back. We remain committed to working with anyone who is struggling with their repayment terms and will always look to negotiate sustainable and affordable repayment plans.</p><p> </p><p>Our most recent statistics show that Carer's Allowance overpayments relating to earnings/employment represents just 2.1% of our £3.3bn Carer’s Allowance expenditure.</p><p> </p><p>The information requested has been provided in the table below. To avoid potentially disclosing personal information, we have bucketed the values requested.</p><p> </p><table><tbody><tr><td><p><strong> Highest Value Carer’s Allowance Overpayment</strong></p></td><td><p><strong>2021/22</strong></p></td><td><p><strong>2022/23</strong></p></td><td><p><strong>2023/24</strong></p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p>£60-70k</p></td><td><p>£30-40k</p></td><td><p>£40-50k</p></td></tr></tbody></table><p><strong> </strong></p><p>The data has been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics.</p><p> </p><p>Note that the values represent the original overpayment amount when raised on Debt Manager. As the year relates to when the overpayment was raised as a debt for recovery, it does not necessarily relate to the period as to when benefit was overpaid. The overpayments above all span periods of many years.</p><p> </p><p>Note that the data provided is for all categories of overpayment. It is not necessarily the case that these overpayments arose due to claimants breaching the earnings limit.</p>
star this property answering member constituency Blackpool North and Cleveleys more like this
star this property answering member printed Paul Maynard more like this
star this property question first answered
less than 2024-05-01T15:33:32.713Zmore like thismore than 2024-05-01T15:33:32.713Z
star this property answering member
3926
star this property label Biography information for Paul Maynard more like this
star this property tabling member
4488
unstar this property label Biography information for Martyn Day more like this
1713079
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Carer's Allowance: Overpayments more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many full time equivalent staff in his Department worked on investigation of earnings alerts for carer’s allowance in (a) 2019-20, (b) 2020-21, (c) 2022-23, (d) 2022-23 and (e) 2023-24. more like this
unstar this property tabling member constituency Midlothian more like this
star this property tabling member printed
Owen Thompson more like this
star this property uin 23249 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>The Department allocated the following resources to full time equivalent to the investigation of earnings alerts for carer’s allowance as outlined below;</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>FTE </strong></p></td></tr><tr><td><p>19/20</p></td><td><p>46.43</p></td></tr><tr><td><p>20/21</p></td><td><p>55.20</p></td></tr><tr><td><p>21/22</p></td><td><p>80.92</p></td></tr><tr><td><p>22/23</p></td><td><p>59.75</p></td></tr><tr><td><p>23/24</p></td><td><p>48.70</p></td></tr></tbody></table><p> </p><p>Data is correct as of March for each of the following Financial Years: <strong>(a) 2019/20, (b) 2020/21, (c) 2021/22, (d) 2022/23 and (e) 2023/24.</strong></p><p><strong> </strong></p><p>Figures were derived from the Department’s Activity Based Model (ABM), which provides Full Time Equivalent (FTE) figures based on point in time estimate by Line Managers. They cover only FTE of staff with paid employment.</p><p> </p><p>The number of colleagues employed in these directorates is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard. As the Department holds the information, we have released it.</p>
star this property answering member constituency Blackpool North and Cleveleys more like this
star this property answering member printed Paul Maynard more like this
star this property question first answered
less than 2024-05-01T14:41:43.467Zmore like thismore than 2024-05-01T14:41:43.467Z
star this property answering member
3926
star this property label Biography information for Paul Maynard more like this
star this property tabling member
4482
unstar this property label Biography information for Owen Thompson more like this
1713181
star this property registered interest false more like this
star this property date less than 2024-04-23more like thismore than 2024-04-23
star this property answering body
Department for Work and Pensions remove filter
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what proportion of new Child Maintenance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2012. more like this
unstar this property tabling member constituency Wallasey more like this
star this property tabling member printed
Dame Angela Eagle more like this
star this property uin 23137 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2024-05-01more like thismore than 2024-05-01
star this property answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p>
star this property answering member constituency Blackpool North and Cleveleys more like this
star this property answering member printed Paul Maynard more like this
star this property grouped question UIN
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star this property question first answered
less than 2024-05-01T14:37:14.403Zmore like thismore than 2024-05-01T14:37:14.403Z
star this property answering member
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star this property label Biography information for Paul Maynard more like this
star this property tabling member
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unstar this property label Biography information for Dame Angela Eagle more like this