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1125936
star this property registered interest false more like this
star this property date less than 2019-05-10more like thismore than 2019-05-10
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Hearing Impairment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of the information for British Sign Language users to contact the universal credit helpline through a video relay service. more like this
star this property tabling member constituency Midlothian more like this
star this property tabling member printed
Danielle Rowley more like this
star this property uin 252874 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2019-05-15
star this property answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p>
unstar this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property grouped question UIN 252875 more like this
star this property question first answered
remove filter
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4628
unstar this property label Biography information for Danielle Rowley more like this