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<p>Complaint investigations are dealt with by dedicated teams and complaints are usually
brought into investigation in strict date order. The time complaints wait to be allocated
to an Investigation Case Manager (ICM) varies depending on the volume and complexity
of cases on hand and the available investigative resource. Productivity within the
ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246
complaints, compared to 955 during the 2017-18 reporting year.</p><p><strong> </strong></p><p>As
at 11 July 2019, the average time taken for a complaint which requires investigation
to be allocated to an ICM was 52 weeks.</p>
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