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731792
star this property registered interest false more like this
star this property date less than 2017-06-22more like thismore than 2017-06-22
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, (a) how many and (b) what level of fines have been levied against husbands or partners who avoided paying child maintenance in each year since the introduction of the Child Support Act 1991; and what other sanctions have been imposed on people in that period. more like this
star this property tabling member constituency Makerfield more like this
star this property tabling member printed
Yvonne Fovargue more like this
star this property uin 708 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-06-27more like thismore than 2017-06-27
star this property answer text <p>The only fines that can be imposed relating to child maintenance are as a result of criminal prosecution for failure to provide information or providing false information for the purposes of calculating the child maintenance liability. These fines are imposed by a court, information about fines is not recorded by my Department for management information purposes, and could only be provided at disproportionate cost.</p><p> </p><p>Within child maintenance enforcement, “sanctions” generally refers to powers used as a last resort, when other enforcement actions have not resulted in successful collection of arrears.</p><p><strong> </strong></p><p>DWP publish information on enforcement actions.</p><p> </p><p>Information on both civil and criminal enforcement actions undertaken by the Child Support Agency (CSA) is only available from April 2007. This can be found in Table 22 of the latest CSA Quarterly Summary of Statistics, available at the following link: <a href="https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-march-2017" target="_blank">https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-march-2017</a> . This includes information on a variety of enforcement actions, including commitment to prison and disqualification from driving (in the Committals section), along with information on the number of prosecutions that have been undertaken.</p><p> </p><p>Information on civil and criminal enforcement action undertaken by the Child Maintenance Service is published on Table 16 of the Child Maintenance Service Experimental Statistics, which contains data between September 2015 and March 2017. The publication can be accessed online at: <a href="https://www.gov.uk/government/statistics/2012-statutory-child-maintenance-scheme-aug-2013-to-mar-2017-experimental" target="_blank">https://www.gov.uk/government/statistics/2012-statutory-child-maintenance-scheme-aug-2013-to-mar-2017-experimental</a> . These statistics do not include detail on the different types of enforcement action, so do not include the number of sanction actions taken.</p>
star this property answering member constituency Gosport more like this
star this property answering member printed Caroline Dinenage more like this
star this property question first answered
less than 2017-06-27T09:55:29.577Zmore like thismore than 2017-06-27T09:55:29.577Z
star this property answering member
4008
star this property label Biography information for Dame Caroline Dinenage more like this
star this property tabling member
4034
unstar this property label Biography information for Yvonne Fovargue more like this
1024057
star this property registered interest false more like this
star this property date less than 2018-12-12more like thismore than 2018-12-12
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many people have had deductions from their universal credit of (a) 40 per cent and (b) 30 per cent for the repayment of advances on that benefit. more like this
star this property tabling member constituency Makerfield more like this
star this property tabling member printed
Yvonne Fovargue more like this
star this property uin 201678 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-20more like thismore than 2018-12-20
star this property answer text <p>Of the eligible Universal Credit Full Service claims due a payment in October 2018 (990,000 claims – rounded to the nearest 10,000):</p><ul><li>11,000 (rounded to the nearest 1,000) were repaying advances at 40% of their Standard Allowance. This is 1% of eligible claims and 3% of claims that were repaying an advance.</li><li>4,000 (rounded to the nearest 1,000) were repaying advances at 30% of their Standard Allowance. This is less than 0.5% of eligible claims and 1% of claims that were repaying an advance.</li></ul><p> </p><p>The claim count figures in this text will not match the official statistics due to methodological differences.</p><p> </p><p>At Autumn Budget 2018 we announced that from October 2019, we will reduce the maximum rate at which deductions can be made from a Universal Credit award from 40% to 30% of the standard allowance. The total saving for claimants is £25 million in 2019/20, increasing to £65 million in 2023/24.</p><p> </p><p>This is detailed in Table 1.8 in the Budget 2018 which can be accessed at: <a href="https://www.gov.uk/government/publications/budget-2018-documents/budget-2018" target="_blank">https://www.gov.uk/government/publications/budget-2018-documents/budget-2018</a></p><p> </p><p>This will ensure that those on Universal Credit are supported to repay debts in a more sustainable and manageable way. Additionally, from October 2021, the government will also increase the period over which advances will be recovered, from 12 to 16 months.</p><p> </p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-12-20T15:51:24.007Zmore like thismore than 2018-12-20T15:51:24.007Z
star this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property tabling member
4034
unstar this property label Biography information for Yvonne Fovargue more like this
1024058
star this property registered interest false more like this
star this property date less than 2018-12-12more like thismore than 2018-12-12
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many people have had deductions from their universal credit of (a) 20 per cent for a single debt as a result of (i) a utility company bill, (ii) council tax arrears and (iii) other liabilities and (b) 30 per cent for two such debts. more like this
star this property tabling member constituency Makerfield more like this
star this property tabling member printed
Yvonne Fovargue more like this
star this property uin 201679 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-20more like thismore than 2018-12-20
star this property answer text <p>The Department does not have access to data outlining third party deductions by deduction type. As such, to provide this data would incur disproportionate cost.</p><p><strong> </strong></p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 201680 more like this
star this property question first answered
less than 2018-12-20T15:29:53.333Zmore like thismore than 2018-12-20T15:29:53.333Z
star this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property tabling member
4034
unstar this property label Biography information for Yvonne Fovargue more like this
1024059
star this property registered interest false more like this
star this property date less than 2018-12-12more like thismore than 2018-12-12
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many people have had more than 40 per cent deducted from their universal credit payment to repay a combination of (a) advance payments of that benefit and (b)(i) utility debts and (ii) council tax arrears. more like this
star this property tabling member constituency Makerfield more like this
star this property tabling member printed
Yvonne Fovargue more like this
star this property uin 201680 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-20more like thismore than 2018-12-20
star this property answer text <p>The Department does not have access to data outlining third party deductions by deduction type. As such, to provide this data would incur disproportionate cost.</p><p><strong> </strong></p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 201679 more like this
star this property question first answered
less than 2018-12-20T15:29:53.38Zmore like thismore than 2018-12-20T15:29:53.38Z
star this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property tabling member
4034
unstar this property label Biography information for Yvonne Fovargue more like this
910224
star this property registered interest false more like this
star this property date less than 2018-05-23more like thismore than 2018-05-23
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Closures more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many job centres have closed in each constituency in each year between 2010 and 2018. more like this
star this property tabling member constituency Normanton, Pontefract and Castleford more like this
star this property tabling member printed
Yvette Cooper more like this
star this property uin 147339 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-06-04more like thismore than 2018-06-04
star this property answer text <p>In March 2018, the 20-year contract covering the majority of DWPs current estate of over 900 sites came to an end. This presented an opportunity to re-evaluate what we needed from our estate. The increased use of our online services in recent years, coupled with reductions in unemployment and improved efficiency, meant that 20% of the rent being paid by DWP was going toward space we were not using.</p><p> </p><p>Given this, it is right that we reconfigure our Jobcentre estate and make the jobcentres fit for the 21st century. This is not about reducing services, but about taking the opportunity to stop spending money on empty space so we can spend more on supporting those in need.</p><p><strong> </strong></p><p>On 5 July 2017, the Department for Work and Pensions confirmed that some smaller jobcentres would merge with larger ones, and others would be co-located in local government premises. Merging our staff and services from some smaller or underutilised jobcentres, into larger jobcentres nearby, makes better use of space and reduces costs to the taxpayer while still maintaining the same excellent level of customer service.</p><p> </p><p>We are committed to retaining a jobcentre network and continuing to serve people in all areas of the UK to make sure they can continue to access the tailored services they need.</p><p> </p><p>The attached list contains the information requested.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-06-04T15:43:54.64Zmore like thismore than 2018-06-04T15:43:54.64Z
star this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property attachment
1
star this property file name Acrobat Document.pdf more like this
unstar this property title Jobcentre Closures more like this
star this property tabling member
420
unstar this property label Biography information for Yvette Cooper more like this
46386
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what plans he has to penalise companies who have failed to carry out medical assessments for personal independence payments in a timely manner. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194646 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194643 more like this
194644 more like this
194645 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
star this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
star this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46387
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what compensation is available to those suffering financial hardship as a result of failure to carry out assessments for personal independence payments in a timely manner. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194645 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194643 more like this
194644 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
star this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
star this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46389
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment he has made of the reasons for backlogs of medical assessments for personal independence payments. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194642 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194643 more like this
194644 more like this
194645 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
star this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
star this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46390
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps he is taking to address backlogs of medical assessments for personal independence payments. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194643 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194644 more like this
194645 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
star this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
star this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46391
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what time limit he has set for medical assessments for personal independence payments. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194644 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194643 more like this
194645 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
star this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
star this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this