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828074

	registered interest
	date	22/01/2018
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Sales
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what additional funding has been allocated to National Trading Standards to enforce relevant consumer legislation on secondary ticketing in (a) 2017-18, (b) 2018-19 and (c) 2019-20.
	tabling member constituency	Washington and Sunderland West
	tabling member printed	Mrs Sharon Hodgson
	uin	124034
	answer	answer is ministerial correction date of answer 25/01/2018 answer text <p>National Trading Standards have been tasked with investigating potential enforcement cases against sellers and secondary ticketing websites that do not comply with legislation from within their current and forthcoming annual budgets.</p><p> </p><p>The Department for Business, Energy and Industrial Strategy provides National Trading Standards with £13.25m per year for the coordination of regional and national Trading Standards activity in England and Wales. The National Trading Standards Board has allocated £300,000 towards investigation work on ticketing for this current financial year but has not yet allocated budgets for 2018-19 and 2019-20.</p> answering member constituency Burton answering member printed Andrew Griffiths question first answered 25/01/2018 16:45:55 answering member 3936 label Biography information for Andrew Griffiths
	tabling member	1521 label Biography information for Mrs Sharon Hodgson

828079

	registered interest
	date	22/01/2018
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Sales
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, when his Department plans to issue updated guidance on s90 of the Consumer Rights Act 2015 to take account of the changes made by the Digital Economy Act 2017.
	tabling member constituency	Washington and Sunderland West
	tabling member printed	Mrs Sharon Hodgson
	uin	124039
	answer	answer is ministerial correction date of answer 25/01/2018 answer text <p>The Department has been consulting key stakeholders and will publish updated guidance on s.90 of the Consumer Rights Act 2015 on the Business Companion website in due course.</p> answering member constituency Burton answering member printed Andrew Griffiths question first answered 25/01/2018 16:46:49 answering member 3936 label Biography information for Andrew Griffiths
	tabling member	1521 label Biography information for Mrs Sharon Hodgson

828178

	registered interest
	date	22/01/2018
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Sales
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what plans his Department has better to regulate online ticket sales companies to ensure that (a) consumers are protected when a company fails to supply the tickets and (b) a full refund is easy to obtain.
	tabling member constituency	St Austell and Newquay
	tabling member printed	Steve Double
	uin	124138
	answer	answer is ministerial correction date of answer 25/01/2018 answer text <p>Consumer Protection legislation is in place to protect consumers where traders, including online ticket resale companies, fail to deliver what they promise. Consumers who have had problems should contact the Citizens Advice consumer service on 03454 04 05 06 (or through its website). The helpline service offers consumers free advice on their rights and how to seek redress.</p><p> </p><p>The Competition and Markets Authority is investigating online secondary ticket sites and is considering in particular, difficulties for customers in getting their money back under a website’s guarantee.</p> answering member constituency Burton answering member printed Andrew Griffiths question first answered 25/01/2018 16:47:44 answering member 3936 label Biography information for Andrew Griffiths
	tabling member	4452 label Biography information for Steve Double