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1109701

registered interest
date	04/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March 2019 to 228698, when electronic access will be provided to a claimant in order for them to access their previous universal credit claim without the need for a claimant to ask a case manager for information.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	241092
answer	answer is ministerial correction date of answer 09/04/2019 answer text <p>The Department has no plans, at present, to provide claimants with direct access to their previous claims.</p><p>A key reason a claimant cannot access a previous claim is that it could contain information the Department has an obligation to protect. This could include, for example, information about a previous partner. However, if a claimant, who has had a previous claim closed, needs to access their own information contained in previous statements or their journal, a case manager can access this information on their behalf and provide them with any information they might require.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 09/04/2019 16:38:15 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4665 label Biography information for Laura Pidcock

1107825

registered interest
date	29/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, where and how the universal credit helpline staff and case managers record the contents of a telephone enquiry including any advice given in cases where a person has not yet submitted their universal credit claim or has a previous universal credit claim which is now closed.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	238679
answer	answer is ministerial correction date of answer 03/04/2019 answer text <p>All calls taken by helpline staff and case managers in UCFS are recorded in full and are retrievable from our telephony provider based on the originating telephone number.</p><p> </p><p>For callers with an active claim, agents will update the Universal Credit system with any relevant information from the call to allow for a continuous service across multiple interactions. Where a caller does not have an active claim this is not possible and the call recording would be the repository for the content of the call.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 03/04/2019 15:07:02 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4665 label Biography information for Laura Pidcock

1086599

registered interest
date	11/03/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services: Closures
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, on what statutory basis a bank is able to close an account without disclosure to the customer concerned.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	230884
answer	answer is ministerial correction date of answer 14/03/2019 answer text <p>Banks are under no obligation in law to inform customers of the reasons for an account closure.</p><p> </p><p>In addition, under s333A of the Proceeds of Crime Act 2002, it is a criminal offence for a person who has made a disclosure to the appropriate authorities under Part 7 (in relation to suspicions of money laundering) to inform the customer that they have done so, where that could prejudice an investigation. This applies to banks, where an account closure is the result of suspected criminal activity. Individual banks are responsible for compliance with this obligation<strong>. </strong></p><p><strong> </strong></p> answering member constituency Salisbury answering member printed John Glen question first answered 14/03/2019 12:49:28 answering member 4051 label Biography information for John Glen
tabling member	4665 label Biography information for Laura Pidcock

1086601

registered interest
date	11/03/2019
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Housing: Construction
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment he has made of the effectiveness of the regulation of the new-build sector in relation to snagging issues.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	230885
answer	answer is ministerial correction date of answer 14/03/2019 answer text <p>It is vital that as housing supply increases, the quality of new build homes improves. We expect all housing developers to deliver good quality housing, to deliver it on time, and to treat house buyers fairly.</p><p>We know more needs to be done to strengthen consumer redress for purchasers of new build homes, we announced our intention for there to be a New Homes Ombudsman to protect the rights of homebuyers and hold developers to account.</p><p>When Parliamentary time allows, we intend to introduce legislation to require developers of new build homes to belong to a New Homes Ombudsman, which will be underpinned in statute.</p><p>We will consult on the detail of the proposed legislation to statutorily underpin a New Homes Ombudsman. This will include the approval mechanisms and standards that a New Homes Ombudsman must meet as well as whether a Code of Practice for developers should also be underpinned in legislation.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 14/03/2019 14:06:32 answering member 4495 label Biography information for Kit Malthouse
tabling member	4665 label Biography information for Laura Pidcock

1082650

registered interest
date	06/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Work Capability Assessment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many home consultations were (a) requested, (b) granted and (c) refused for work capability assessments for universal credit claimants in the last 12 months.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	229234
answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>Information is not held on the number of home Work Capability Assessments (a) requested or (c) refused for Universal Credit claimants in the last 12 months.</p><p> </p><p>However, I can confirm that over 1,000 home Work Capability Assessments for Universal Credit claimants were (b) granted in the last 12 months.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 12/03/2019 11:35:16 answering member 4071 label Biography information for Sarah Newton previous answer version 106861 answering member constituency Truro and Falmouth answering member printed Sarah Newton answering member 4071 label Biography information for Sarah Newton
tabling member	4665 label Biography information for Laura Pidcock

1082651

registered interest
date	06/03/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices: Closures
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many Post Office branches have closed in (a) North West Durham constituency, (b)the North East and (c) the UK since 2010.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	229235
answer	answer is ministerial correction date of answer 13/03/2019 answer text <p>The Government values and recognises the important role that the Post Office plays in North West Durham and other communities across the North East and the UK. This is why we committed in our 2017 Manifesto to safeguard the Post Office network and protect existing rural services. This strategy, backed by Government investment of over £2 billion since 2010, has delivered a branch network that is at its most stable and accessible in decades, with over 11,500 branches.</p><p> </p><p>The Post Office reports annually on the size and shape of the network; the most recent report can be found at <a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcorporate.postoffice.co.uk%2Fmodernising-post-office&amp;data=02%7C01%7CPhil.Bennett%40beis.gov.uk%7C69422bc3d53f4714c4bc08d6a317e606%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C636875720366755680&amp;sdata=3v0%2FvgCfqZP35RoHDpJ1fJY7GNn5fWdZFDKV9h2Ib9s%3D&amp;reserved=0" target="_blank">http://corporate.postoffice.co.uk/modernising-post-office</a>. The report shows the number of branches in the network so that the change can be seen year on</p><p>year.</p><p> </p><p>The information requested is set out below. The vast majority of the Post Office network is operated on an agency/franchise basis with branches located in retail premises. The figures show the number of Directly Managed Branches operated by the Post Office and the number of Agency branches.</p><p> </p><table><tbody><tr><td><p><strong>Number of open post offices in 2010 </strong></p></td><td><p><strong>Directly Managed Branches </strong></p></td><td><p><strong>Agency branches </strong></p></td><td><p><strong>Total branches </strong></p></td></tr><tr><td><p>North West Durham Constituency</p></td><td><p>1</p></td><td><p>29</p></td><td><p>30</p></td></tr><tr><td><p>North East Government Office Region</p></td><td><p>10</p></td><td><p>481</p></td><td><p>491</p></td></tr><tr><td><p>UK</p></td><td><p>373</p></td><td><p>11532</p></td><td><p>11905</p></td></tr></tbody></table><p> </p><p> </p><table><tbody><tr><td><p><strong>Number of open post offices in 2018 </strong></p></td><td><p><strong>Directly Managed Branches </strong></p></td><td><p><strong>Agency branches </strong></p></td><td><p><strong>Total branches </strong></p></td></tr><tr><td><p>North West Durham Constituency</p></td><td><p>1</p></td><td><p>29</p></td><td><p>30</p></td></tr><tr><td><p>North East Government Office Region</p></td><td><p>6</p></td><td><p>484</p></td><td><p>490</p></td></tr><tr><td><p>UK</p></td><td><p>262</p></td><td><p>11285</p></td><td><p>11547</p></td></tr></tbody></table><p> </p><p><em>Source: Post Office Limited</em></p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst grouped question UIN 229240 question first answered 13/03/2019 17:36:52 answering member 4487 label Biography information for Kelly Tolhurst previous answer version 106908 answering member constituency Rochester and Strood answering member printed Kelly Tolhurst answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4665 label Biography information for Laura Pidcock

1082656

registered interest
date	06/03/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices: Retail Trade
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many post office branches have been relocated into retail premises in (a) North West Durham, (b) North East England and (c) the UK since 2010.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	229240
answer	answer is ministerial correction date of answer 13/03/2019 answer text <p>The Government values and recognises the important role that the Post Office plays in North West Durham and other communities across the North East and the UK. This is why we committed in our 2017 Manifesto to safeguard the Post Office network and protect existing rural services. This strategy, backed by Government investment of over £2 billion since 2010, has delivered a branch network that is at its most stable and accessible in decades, with over 11,500 branches.</p><p> </p><p>The Post Office reports annually on the size and shape of the network; the most recent report can be found at <a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcorporate.postoffice.co.uk%2Fmodernising-post-office&amp;data=02%7C01%7CPhil.Bennett%40beis.gov.uk%7C69422bc3d53f4714c4bc08d6a317e606%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C636875720366755680&amp;sdata=3v0%2FvgCfqZP35RoHDpJ1fJY7GNn5fWdZFDKV9h2Ib9s%3D&amp;reserved=0" target="_blank">http://corporate.postoffice.co.uk/modernising-post-office</a>. The report shows the number of branches in the network so that the change can be seen year on</p><p>year.</p><p> </p><p>The information requested is set out below. The vast majority of the Post Office network is operated on an agency/franchise basis with branches located in retail premises. The figures show the number of Directly Managed Branches operated by the Post Office and the number of Agency branches.</p><p> </p><table><tbody><tr><td><p><strong>Number of open post offices in 2010 </strong></p></td><td><p><strong>Directly Managed Branches </strong></p></td><td><p><strong>Agency branches </strong></p></td><td><p><strong>Total branches </strong></p></td></tr><tr><td><p>North West Durham Constituency</p></td><td><p>1</p></td><td><p>29</p></td><td><p>30</p></td></tr><tr><td><p>North East Government Office Region</p></td><td><p>10</p></td><td><p>481</p></td><td><p>491</p></td></tr><tr><td><p>UK</p></td><td><p>373</p></td><td><p>11532</p></td><td><p>11905</p></td></tr></tbody></table><p> </p><p> </p><table><tbody><tr><td><p><strong>Number of open post offices in 2018 </strong></p></td><td><p><strong>Directly Managed Branches </strong></p></td><td><p><strong>Agency branches </strong></p></td><td><p><strong>Total branches </strong></p></td></tr><tr><td><p>North West Durham Constituency</p></td><td><p>1</p></td><td><p>29</p></td><td><p>30</p></td></tr><tr><td><p>North East Government Office Region</p></td><td><p>6</p></td><td><p>484</p></td><td><p>490</p></td></tr><tr><td><p>UK</p></td><td><p>262</p></td><td><p>11285</p></td><td><p>11547</p></td></tr></tbody></table><p> </p><p><em>Source: Post Office Limited</em></p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst grouped question UIN 229235 question first answered 13/03/2019 17:36:52 answering member 4487 label Biography information for Kelly Tolhurst previous answer version 106909 answering member constituency Rochester and Strood answering member printed Kelly Tolhurst answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4665 label Biography information for Laura Pidcock

1082658

registered interest
date	06/03/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment he has made of the accessibility of online visa applications.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	229242
answer	answer is ministerial correction date of answer 11/03/2019 answer text <p>UK Visas and Immigration are rolling out a new application platform across all application routes. The new application forms have been built to comply with the Government Digital Service standard, which in turn ensures compliance with wider standards on usability and accessibility.</p><p>Extensive testing has taken place with real users of the service, observing how they interact with the forms and adapting the design and questions in accordance with feedback from those testing sessions. In addition, we offer Assisted Digital support for customers who have difficulty completing online immigration applications, for example, if they do not have the appropriate access, skills or confidence to complete an online application without assistance.</p><p>Support is provided over the phone or face-to-face in locations across the UK, in a library or other voluntary sector centre or by a home visit from a tutor. This service has been available since September 2017 to customers who are based in the UK and has recently been extended to include the EU Settlement Scheme.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 11/03/2019 16:37:52 answering member 4048 label Biography information for Caroline Nokes
tabling member	4665 label Biography information for Laura Pidcock

1082679

registered interest
date	06/03/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Television Licences: Older People
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what estimate he has made of the number of people benefit from the free TV licence for over-75s in (a) North West Durham, (b) North East of England and (c) the UK.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	229249
answer	answer is ministerial correction date of answer 11/03/2019 answer text <p>We do not hold this information. The BBC is responsible for the collection and enforcement of the licence fee.</p><p> </p><p> </p> answering member constituency Stourbridge answering member printed Margot James question first answered 11/03/2019 11:04:35 answering member 4115 label Biography information for Margot James
tabling member	4665 label Biography information for Laura Pidcock

1082164

registered interest
date	05/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the oral contribution of the Parliamentary Under-Secretary for Family support, housing and child maintenance to the Work and Pensions Select Committee on 21 November 2018, what progress has been made on introducing implicit consent in universal credit for organisations offering support to claimants.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	228697
answer	answer is ministerial correction date of answer 11/03/2019 answer text <p>We have had a number of workshops with stakeholders during which consent has been discussed. As we said in our response to the Social Security Advisory Committee, we will do further work on explicit consent. This activity will include working with claimants and their representatives to ensure the process works effectively for vulnerable claimants to access the service. We expect to complete this in the autumn.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/03/2019 18:00:19 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4665 label Biography information for Laura Pidcock