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<p>The number and proportion of Personal Independence Payment (PIP) assessments that
have been carried out (a) face to face, (b) remotely, including telephone and video,
and c) paper based, can be found in the tables below.</p><p> </p><p><strong>Please
note:</strong></p><p> </p><ul><li>All volumes have been rounded to the nearest 10</li><li>Proportions
are based on actual values and may not add up due to rounding</li><li>Clearances volumes
relating to remote channels and face-to-face after March 2020 are calculated from
weekly MI and are representative of performance. All of the above data is derived
from contractual management information produced by the Assessment Providers</li><li>Please
note: the above data is derived from unpublished management information which is collected
for internal Departmental use only and has not been quality assured to Official Statistics
Publication standards</li></ul><p> </p><p>Provider performance is measured across
a range of service level agreements setting out the department's expectations for
service delivery. These include quality, performance delivery targets and customer
experience.</p><p> </p><p> </p><p>For the years 2013 - 2022, the number of assessments
per channel are:</p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Remote</strong></p></td><td><p><strong>Paper-Based</strong></p></td><td><p><strong>Face-to-Face</strong></p></td></tr><tr><td><p><strong>Jun-13
to Dec-13</strong></p></td><td><p>0</p></td><td><p>12,890</p></td><td><p>24,950</p></td></tr><tr><td><p><strong>2014</strong></p></td><td><p>0</p></td><td><p>103,680</p></td><td><p>295,170</p></td></tr><tr><td><p><strong>2015</strong></p></td><td><p>0</p></td><td><p>148,220</p></td><td><p>534,230</p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>0</p></td><td><p>182,050</p></td><td><p>786,080</p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>0</p></td><td><p>160,620</p></td><td><p>871,000</p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>0</p></td><td><p>136,050</p></td><td><p>818,820</p></td></tr><tr><td><p><strong>2019</strong></p></td><td><p>0</p></td><td><p>154,050</p></td><td><p>776,080</p></td></tr><tr><td><p><strong>2020</strong></p></td><td><p>441,390</p></td><td><p>139,040</p></td><td><p>153,180</p></td></tr><tr><td><p><strong>2021</strong></p></td><td><p>611,530</p></td><td><p>125,130</p></td><td><p>22,380</p></td></tr><tr><td><p><strong>Jan-22
to Apr-22</strong></p></td><td><p>236,180</p></td><td><p>53,330</p></td><td><p>14,720</p></td></tr></tbody></table><p>
</p><p>With channel proportion as:</p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Remote</strong></p></td><td><p><strong>Paper-Based</strong></p></td><td><p><strong>Face-to-Face</strong></p></td></tr><tr><td><p><strong>Jun-13
to Dec-13</strong></p></td><td><p>0.0%</p></td><td><p>34.1%</p></td><td><p>65.9%</p></td></tr><tr><td><p><strong>2014</strong></p></td><td><p>0.0%</p></td><td><p>26.0%</p></td><td><p>74.0%</p></td></tr><tr><td><p><strong>2015</strong></p></td><td><p>0.0%</p></td><td><p>21.7%</p></td><td><p>78.3%</p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>0.0%</p></td><td><p>18.8%</p></td><td><p>81.2%</p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>0.0%</p></td><td><p>15.6%</p></td><td><p>84.4%</p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>0.0%</p></td><td><p>14.2%</p></td><td><p>85.8%</p></td></tr><tr><td><p><strong>2019</strong></p></td><td><p>0.0%</p></td><td><p>16.6%</p></td><td><p>83.4%</p></td></tr><tr><td><p><strong>2020</strong></p></td><td><p>60.2%</p></td><td><p>19.0%</p></td><td><p>20.9%</p></td></tr><tr><td><p><strong>2021</strong></p></td><td><p>80.6%</p></td><td><p>16.5%</p></td><td><p>2.9%</p></td></tr><tr><td><p><strong>Jan-22
to Apr-22</strong></p></td><td><p>77.6%</p></td><td><p>17.5%</p></td><td><p>4.8%</p></td></tr></tbody></table><p>
</p><p> </p><p>For more information, monthly performance measures against targets
can be found in the attached PDF document.</p>
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