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<p>The Department is committed to providing the best possible support for all claimants
irrespective of which benefit they are in receipt of, or in the process of claiming.</p><p>
</p><p>Jobcentre staff undergo a comprehensive learning journey designed to equip
them with the tools, skills and behaviours required to provide a high quality service
to all claimants. All Work Coaches within Jobcentres receive specific training regarding
identifying when new style Employment and Support Allowance and new style Jobseekers
Allowance are appropriate, and have the knowledge and skills to support claimants
throughout the process.</p><p> </p><p>More widely, the Department provides benefit
eligibility information to help people make decisions surrounding benefits to which
they may be entitled, along with details about how to claim them. This is available
through Jobcentre Plus offices and via the GOV.UK website.</p><p><strong> </strong></p>
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