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1483623

registered interest
date	27/06/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Business: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of establishing legal protections for consumers facing excessive call hold times when contacting businesses' customer services.
tabling member constituency	Scunthorpe
tabling member printed	Holly Mumby-Croft
uin	26057
answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints, consumers may contact the Citizens Advice consumer service on 0808 223 1133 (<del class="ministerial"><a href="http://www.consumeradvice.org.uk/" target="_blank">www.consumeradvice.org.uk/</a></del><ins class="ministerial"><a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensadvice.org.uk%2F&amp;data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7C70642fbc5fa24c97123708da5e94e914%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C637926290893806512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2BPhfGpmzF2q1fs11A8tQbQzMN4ppwzjvuJ%2BPCBZBKdE%3D&amp;reserved=0" target="_blank">https://www.citizensadvice.org.uk/</a></ins>) or Advice Direct Scotland on 0808 164 6000 (<a href="http://www.consumeradvice.scot/" target="_blank">www.consumeradvice.scot</a>) for consumers living in Scotland.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 05/07/2022 14:35:44 question first ministerially corrected 06/07/2022 08:26:46 answering member 4414 label Biography information for Paul Scully previous answer version 10919 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4867 label Biography information for Holly Mumby-Croft

1460204

registered interest
date	25/04/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	EGNOS: Cost Effectiveness and Impact Assessments
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answer by Lord Callanan on 30 April (HL7617), whether (1) an impact assessment, and (2) a value for money assessment, on the role of EGNOS in the UK was undertaken prior to 31 December 2020; if so, whether they will place copies in the Library of the House; and if not, what were the reasons.
tabling member printed	Lord Berkeley
uin	HL7916
answer	answer is ministerial correction date of answer 28/04/2022 answer text <p>Further to the answer I gave the noble Lord on <del class="ministerial">4</del><ins class="ministerial">20</ins>th April 2022 to Question HL7617, it would not be appropriate for the Department to comment on any impact assessment or value for money assessment due to the ongoing commercial sensitivity around EU space programmes.</p> answering member printed Lord Callanan question first answered 28/04/2022 09:39:13 question first ministerially corrected 28/04/2022 10:08:41 answering member 4336 label Biography information for Lord Callanan previous answer version 67021 answering member printed Lord Callanan answering member 4336 label Biography information for Lord Callanan
tabling member	3526 label Biography information for Lord Berkeley