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<p>High quality customer service makes commercial sense and the Government expects
all businesses to treat consumers fairly. However, the Government does not seek to
intervene in the detail of how businesses conduct their activities, which are essentially
commercial matters. For free advice on consumer rights and how to make complaints,
consumers may contact the Citizens Advice consumer service on 0808 223 1133 (<del
class="ministerial"><a href="http://www.consumeradvice.org.uk/" target="_blank">www.consumeradvice.org.uk/</a></del><ins
class="ministerial"><a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensadvice.org.uk%2F&data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7C70642fbc5fa24c97123708da5e94e914%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C637926290893806512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BPhfGpmzF2q1fs11A8tQbQzMN4ppwzjvuJ%2BPCBZBKdE%3D&reserved=0"
target="_blank">https://www.citizensadvice.org.uk/</a></ins>) or Advice Direct Scotland
on 0808 164 6000 (<a href="http://www.consumeradvice.scot/" target="_blank">www.consumeradvice.scot</a>)
for consumers living in Scotland.</p>
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