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1483313

registered interest
date	27/06/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	UK Endorsement Board: Public Appointments
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answer by Lord Callanan on 21 June (HL866), what was the process for the fair and open competitive recruitment for the position of Technical Director of the UK Endorsement Board; and when that appointment was made.
tabling member printed	Baroness Bowles of Berkhamsted
uin	HL1265
answer	answer is ministerial correction date of answer 06/07/2022 answer text <p>All members of the UK Endorsement Board’s Secretariat are FRC employees and are appointed following an open and transparent recruitment process as set out in the attached document taken from the FRC website.</p><p> </p> answering member printed Lord Callanan question first answered 06/07/2022 16:28:42 question first ministerially corrected 07/07/2022 09:08:52 answering member 4336 label Biography information for Lord Callanan attachment 1 file name HL1265 - FRC Recruitment Process.pdf title HL1265 - FRC Recruitment Process previous answer version 11256 answering member printed Lord Callanan answering member 4336 label Biography information for Lord Callanan
tabling member	4562 label Biography information for Baroness Bowles of Berkhamsted

1483623

registered interest
date	27/06/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Business: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of establishing legal protections for consumers facing excessive call hold times when contacting businesses' customer services.
tabling member constituency	Scunthorpe
tabling member printed	Holly Mumby-Croft
uin	26057
answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints, consumers may contact the Citizens Advice consumer service on 0808 223 1133 (<del class="ministerial"><a href="http://www.consumeradvice.org.uk/" target="_blank">www.consumeradvice.org.uk/</a></del><ins class="ministerial"><a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensadvice.org.uk%2F&amp;data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7C70642fbc5fa24c97123708da5e94e914%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C637926290893806512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2BPhfGpmzF2q1fs11A8tQbQzMN4ppwzjvuJ%2BPCBZBKdE%3D&amp;reserved=0" target="_blank">https://www.citizensadvice.org.uk/</a></ins>) or Advice Direct Scotland on 0808 164 6000 (<a href="http://www.consumeradvice.scot/" target="_blank">www.consumeradvice.scot</a>) for consumers living in Scotland.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 05/07/2022 14:35:44 question first ministerially corrected 06/07/2022 08:26:46 answering member 4414 label Biography information for Paul Scully previous answer version 10919 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4867 label Biography information for Holly Mumby-Croft