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513995

registered interest
date	19/04/2016
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, for how many properties vacated by a service family leaving service family accommodation at march out Carillion Amey has accepted a cleaning fee in the last three years; how much was charged for each clean; which contractor performed the deep clean and how the standard for that clean was assessed.
tabling member constituency	Berwick-upon-Tweed
tabling member printed	Mrs Anne-Marie Trevelyan
uin	34611
answer	answer is ministerial correction date of answer 25/04/2016 answer text <p>From 1 November 2014 to 31 March 2016, 6,230 Service Family Accommodation (SFA) houses have been subject to the Walkaway (deep clean) scheme. This is a voluntary scheme and individuals can choose to undertake the cleaning themselves. Data prior to this date is not held.</p><p> </p><p>Customers may select various cleaning options for which the average spend is £219 (exc. VAT). A full schedule of rates in relation to the scheme is published on the CarillionAmey website</p><p><a href="http://www.carillionamey.co.uk/media/263572/ca_walk_away_cleaning_and_gardening_schedule_of_rates.pdf" target="_blank">http://www.carillionamey.co.uk/media/263572/ca_walk_away_cleaning_and_gardening_schedule_of_rates.pdf</a></p><p> </p><p> </p><p> </p><p> </p><p>A list of contractors who clean properties is shown in the following table:</p><p> </p><table><tbody><tr><td><p><strong>CONTRACTOR</strong></p></td><td><p><strong>REGION COVERED</strong></p></td></tr><tr><td><p>Amey Community Ltd</p></td><td><p>SW, Central – East</p></td></tr><tr><td><p>Jones &amp; Hampton Ltd</p></td><td><p>Central - West</p></td></tr><tr><td><p>GB Electrical Ltd</p></td><td><p>SW, Central – West</p></td></tr><tr><td><p>Office &amp; General Environmental Services</p></td><td><p>South East</p></td></tr><tr><td><p>CLC Contractors Ltd Central</p></td><td><p>North</p></td></tr><tr><td><p>Team Q Ltd (until 1 March 2016)</p></td><td><p>Scotland</p></td></tr><tr><td><p>Amey Community Ltd (since 1 March 2016)</p></td><td><p>Scotland</p></td></tr><tr><td><p>Turkingtons Ltd</p></td><td><p>Northern Ireland</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p> </p></td></tr></tbody></table><p>The CarillionAmey Accommodation Officer is responsible for checking the work has been completed and is to move in standard prior to occupation by a service family.</p><p> </p> answering member constituency Milton Keynes North answering member printed Mark Lancaster question first answered 25/04/2016 16:17:18 answering member 1544 label Biography information for Lord Lancaster of Kimbolton
tabling member	4531 label Biography information for Anne-Marie Trevelyan

513996

registered interest
date	19/04/2016
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many challenges to the new Service Family Accommodation gradings have resulted in a change of banding since 1 February 2016; and if he will make a statement.
tabling member constituency	Berwick-upon-Tweed
tabling member printed	Mrs Anne-Marie Trevelyan
uin	34612
answer	answer is ministerial correction date of answer 25/04/2016 answer text <p>Between 1 February 2016 and 17 April 2016 a total of 1,675 challenges to the Combined Accommodation Assessment System (CAAS) were received by the Defence Infrastructure Organisation - 24 of these resulted in changes to CAAS bandings.</p> answering member constituency Milton Keynes North answering member printed Mark Lancaster grouped question UIN 34613 question first answered 25/04/2016 15:50:51 answering member 1544 label Biography information for Lord Lancaster of Kimbolton
tabling member	4531 label Biography information for Anne-Marie Trevelyan

513997

registered interest
date	19/04/2016
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many challenges to the new Service Family Accommodation gradings have been received by the Cost Assurance and Analysis Service since 1 February 2016; and if he will make a statement.
tabling member constituency	Berwick-upon-Tweed
tabling member printed	Mrs Anne-Marie Trevelyan
uin	34613
answer	answer is ministerial correction date of answer 25/04/2016 answer text <p>Between 1 February 2016 and 17 April 2016 a total of 1,675 challenges to the Combined Accommodation Assessment System (CAAS) were received by the Defence Infrastructure Organisation - 24 of these resulted in changes to CAAS bandings.</p> answering member constituency Milton Keynes North answering member printed Mark Lancaster grouped question UIN 34612 question first answered 25/04/2016 15:50:51 answering member 1544 label Biography information for Lord Lancaster of Kimbolton
tabling member	4531 label Biography information for Anne-Marie Trevelyan

506374

registered interest
date	08/04/2016
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	CarillionAmey
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what plans his Department has to publish (a) CarillionAmey's key performance indicators (KPIs) and (b) his Department's assessment of the extent to which those KPIs have been met in each year of the present contract.
tabling member constituency	Berwick-upon-Tweed
tabling member printed	Mrs Anne-Marie Trevelyan
uin	33020
answer	answer is ministerial correction date of answer 18/04/2016 answer text <p>The Ministry of Defence has no plans to publish CarillionAmey's (CA) Key Performance Indicators (KPIs) externally.</p><p> </p><p>However letters are sent out each month as part of a wider Accommodation performance update to key stakeholders, including the Families Federations. These letters report on the following national housing prime contract KPIs.</p><p> </p><p>Service Family Accommodation (SFA) allocations;</p><p>Void property preparation;</p><p>Move-in;</p><p>Helpdesk telephone response;</p><p>Reactive maintenance;</p><p>Statutory and Mandatory checks; and</p><p>Stage 1 complaints.</p><p> </p><p>CA have not met all their KPIs since contract award, however the Department has now installed a comprehensive plan in this and other contracts which CA are responsible for which has meant that as of March the vast majority of national housing prime contract KPIs are now being met or exceeded.</p> answering member constituency Milton Keynes North answering member printed Mark Lancaster question first answered 18/04/2016 16:18:34 answering member 1544 label Biography information for Lord Lancaster of Kimbolton
tabling member	4531 label Biography information for Anne-Marie Trevelyan

506375

registered interest
date	08/04/2016
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	CarillionAmey
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many properties are managed by CarillionAmey on behalf of his Department; and if he will make a statement.
tabling member constituency	Berwick-upon-Tweed
tabling member printed	Mrs Anne-Marie Trevelyan
uin	33018
answer	answer is ministerial correction date of answer 14/04/2016 answer text <p>On 31 January 2016, CarillionAmey were responsible for managing 46,911 Service Family Accommodation properties on behalf of the Ministry of Defence.</p> answering member constituency Milton Keynes North answering member printed Mark Lancaster question first answered 14/04/2016 16:02:25 answering member 1544 label Biography information for Lord Lancaster of Kimbolton
tabling member	4531 label Biography information for Anne-Marie Trevelyan