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<p>I recognise that misconnection of household drainage pipes can cause problems in
urban areas. Defra and the Environment Agency have been working with water companies
to highlight and target areas of greatest risk. Water companies that have a greater
risk of pollution have also allocated resources for dealing with misconnections over
the next five years.</p><p> </p><p>Defra and the Environment Agency are working with
Water and Sewerage Companies and the Consumer Council for Water through a National
Misconnections Strategy Group (NMSG) to develop good practice for the industry, as
well as looking at measures to limit misconnections being made in the first place.
We see that continued proactive communication direct with customers, white goods manufacturers
and trade organisations, is a key preventative tool.</p><p> </p>
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