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<p>HM Revenue and Customs (HMRC) fully investigated all alternative bill payment options
including the replacement product offered by Santander at the Post Office, and found
in that case that it was not technically or financially viable. The new system using
bar-coded bills is not compatible with HMRC’s unique customer reference numbers for
their various tax regimes. These reference numbers are essential in order to manage
HMRC’s millions of customers and ensure payments are credited to customers’ records
correctly and as quickly as possible.</p>
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