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882469

registered interest
date	13/04/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the compensation criteria is for parents who miss out on tax-free childcare payments as a result of technical problems experienced with the online childcare service.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	135531
answer	answer is ministerial correction date of answer 19/04/2018 answer text The majority of parents use the childcare service without any problems. Where parents have missed out on receiving the government top-up for Tax-Free Childcare, HMRC will pay the equivalent of the government top-up directly into their bank account. Information on the criteria and how to claim can be found at:<p><a href="https://www.gov.uk/government/publications/childcare-service-compensation" target="_blank">https://www.gov.uk/government/publications/childcare-service-compensation</a></p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 19/04/2018 10:14:47 answering member 4097 label Biography information for Elizabeth Truss
tabling member	4662 label Biography information for Ruth George

869525

registered interest
date	22/03/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Children: Day Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what support his Department provides to parents who experience technical difficulties when seeking to claim tax-free childcare online.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	134039
answer	answer is ministerial correction date of answer 27/03/2018 answer text <p>The majority of parents use the service without problems. HM Revenue and Customs have procedures in place to ensure any parent who experiences a technical issue when applying for Tax-Free Childcare through the online service, receives support and does not lose out financially.</p><p> </p><p>Where parents have missed out on Tax-Free Childcare payments, HMRC pay compensation to reimburse them for missed government top-ups.</p><p> </p><p>A dedicated childcare service helpline is available to provide further support to any parents experiencing technical difficulties.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 27/03/2018 14:47:51 answering member 4097 label Biography information for Elizabeth Truss
tabling member	4662 label Biography information for Ruth George