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<p>HMRC has recruited 42 FTE (Admin Officers) to support the 18 months Home Responsibilities
Protection (HRP) exercise, adding to the small core team in situ, there has been no
transfer of operational resource to HRP. The forthcoming online service for the payment
of voluntary NI contributions, will allow HMRC to see a reduction in the operational
resource supporting the current route. In April 2023 we deployed an additional 200
FTE to support the payment of voluntary National Insurance in a telephony/post capacity.</p>
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