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89924

registered interest
date	01/09/2014
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	House of Lords: Software
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees how many Members of the House of Lords have been unable to access features such as their emails and calendars since the switch to Office 365.
tabling member printed	Baroness Finlay of Llandaff
uin	HL1766
answer	answer is ministerial correction date of answer 22/09/2014 answer text <p>Between 14<sup>th</sup> July and 31<sup>st</sup> August, PICT logged cases from 237 Members which directly related to issues resulting from the migration of their mailboxes to Microsoft Office 365. The cases covered a wide variety of issues including reconfiguration of desktops, laptops and mobile devices; we do not know the number of Members who were unable to access their email or calendar.</p><p> </p><p>PICT apologises for the problems that the implementation of Office 365 caused for some Members of the House of Lords.</p> answering member printed Lord Sewel question first answered 22/09/2014 12:33:15 answering member 2124 label Biography information for Lord Sewel
tabling member	3609 label Biography information for Baroness Finlay of Llandaff

89925

registered interest
date	01/09/2014
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	Parliamentary Information and Communications Technology Service
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees what is the mean and maximum time delay for PICT to answer telephone helpline calls from Members of the House of Lords.
tabling member printed	Baroness Finlay of Llandaff
uin	HL1767
answer	answer is ministerial correction date of answer 22/09/2014 answer text <p>The mean and maximum time for PICT to answer telephone calls to extension 2001 (the PICT Service Desk) is set out by month in the table below. These figures represent all calls to the Service Desk. Unfortunately, it is not possible to produce figures for specific customer groups.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Mean wait (minutes: seconds)</strong></p></td><td><p><strong>Maximum time delay (minutes: seconds)</strong></p></td></tr><tr><td><p>January 2014</p></td><td><p>01:52</p></td><td><p>24:14</p></td></tr><tr><td><p>February 2014</p></td><td><p>01:27</p></td><td><p>21:37</p></td></tr><tr><td><p>March 2014</p></td><td><p>01:42</p></td><td><p>17:45</p></td></tr><tr><td><p>April 2014</p></td><td><p>01:23</p></td><td><p>20:22</p></td></tr><tr><td><p>May 2014</p></td><td><p>01:56</p></td><td><p>19:26</p></td></tr><tr><td><p>June 2014</p></td><td><p>02:41</p></td><td><p>35:00</p></td></tr><tr><td><p>July 2014</p></td><td><p>03:29</p></td><td><p>29:41</p></td></tr><tr><td><p>August 2014</p></td><td><p>02:55</p></td><td><p>27:26</p></td></tr></tbody></table><p> </p><p>PICT aims to answer 80% of calls in 20 seconds or less and 90% of calls in 60 seconds or less.</p> answering member printed Lord Sewel question first answered 22/09/2014 12:29:51 answering member 2124 label Biography information for Lord Sewel
tabling member	3609 label Biography information for Baroness Finlay of Llandaff