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<p>This information is commercially sensitive.</p><p> </p><p>We hold providers rigorously
to account for their performance and take action wherever they are falling short.
Our contract management teams closely monitor and robustly manage providers to make
sure they fulfil their contractual commitments to maintain service delivery, reduce
reoffending, protect the public and provide value for money to the taxpayer. If standards
are not met, financial penalties can be applied through Service Credits. Service Credits
are a payment made by the Community Rehabilitation Company (CRC) back to the Government,
as a means of compensating for services under the contract where the CRC fails to
meet the contractual service levels expected.</p>
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