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tabling member › label	Biography information for Mrs Madeleine Moon
answering body	Ministry of Defence
uin	212600
max answer › date of answer	2019-06-10

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registered interest

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answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

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and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

1047990

registered interest

date

25/01/2019

answering body

Ministry of Defence

answering dept id

answering dept short name

Defence

answering dept sort name

Defence

hansard heading

Service Complaints Ombudsman: Standards

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Defence, pursuant to the Answer of 4 December 2018 to Question 196768 and his letter dated 15 January, what target time is set for the Service Complaints Ombudsman to process a service complaint; and if he will make a statement.

tabling member constituency

Bridgend

tabling member printed

Mrs Madeleine Moon

uin

212600

answer

is ministerial correction

date of answer

04/02/2019

answer text

The Service Complaints Ombudsman for the Armed Forces has two different target times for investigation. The target for maladministration and/or substance investigations is 100 working days (20 weeks) and for admissibility and undue delay investigations it is 17 working days (3.5 weeks). These timeframes begin once the case has been allocated to an investigator. Further details are available on the Ombudsman's website:www.scoaf.org.uk/how-can-we-help-you/long-will-take/.It will take time to collate the information requested on the average time that a case submitted to the Service Complaints Ombudsman is unallocated. I will write to the hon. Member in due course.

answering member constituency

Bournemouth East

answering member printed

Mr Tobias Ellwood

grouped question UIN

212599

question first answered

04/02/2019 16:38:17

answering member

1487

label	Biography information for Mr Tobias Ellwood

tabling member

1490

label	Biography information for Mrs Madeleine Moon