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<p>Service personnel deserve to have a fair and effective complaints system. I announced
in March that we had been working for some time with Dr Atkins, the Service Complaints
Commissioner, on proposals for a more efficient system.</p><p> </p><p>In her most
recent report, Dr Atkins concluded that she was optimistic that a fairer, more effective
system has been agreed, and that, once implemented, Service personnel will have access
to a redress system that they deserve. The bill introduced in the House of Lords on
5<sup>th</sup> June 2014 will improve the system to make sure that is what they will
get.</p>
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