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228103

registered interest
date	18/03/2015
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, pursuant to the contribution of the Minister of State for Defence of 9 March 2015, Official Report, column 47, on Armed Forces (Service Complaints and Financial Assistance) Bill, whether his Department has reached a decision on whether to transfer the outstanding unresolved complaints within the existing service complaints system to the remit of the new Service Complaints Ombudsman.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	228134
answer	answer is ministerial correction date of answer 23/03/2015 answer text <p>The assessment of whether a budget increase will be required is still under way; we are working with the Service Complaints Commissioner to fully consider the staffing and resource implications of amendments to the draft legislation for the Ombudsman's office.</p><p> </p><p>We are urgently considering the transitional arrangements to the new system, including whether to transfer the outstanding unresolved complaints from the existing Service complaints process to the new system.</p><p> </p><p> </p><p> </p> answering member constituency Broxtowe answering member printed Anna Soubry grouped question UIN 228071 question first answered 23/03/2015 16:34:56 answering member 3938 label Biography information for Anna Soubry
tabling member	1490 label Biography information for Mrs Madeleine Moon

226643

registered interest
date	11/03/2015
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what steps were taken by the Service Complaints Commissioner to provide full and proper determination of a service complaint submitted by Lt Col (Retired) R. H. Jolleys.
tabling member constituency	Ribble Valley
tabling member printed	Mr Nigel Evans
uin	227335
answer	answer is ministerial correction date of answer 23/03/2015 answer text <p>The current Service Complaints Commissioner does not have the power to undertake investigations, and will therefore not have made a determination on this Service complaint. She can refer allegations of a wrong suffered by a current or former Service person to the relevant officer in the chain of command.</p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 23/03/2015 16:44:02 answering member 3938 label Biography information for Anna Soubry previous answer version 51573 answering member constituency Broxtowe answering member printed Anna Soubry answering member 3938 label Biography information for Anna Soubry
tabling member	474 label Biography information for Mr Nigel Evans

164255

registered interest
date	18/11/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what steps he is taking to improve the Service complaints system.
tabling member constituency	Chippenham
tabling member printed	Duncan Hames
uin	906201
answer	answer is ministerial correction date of answer 24/11/2014 answer text <p>The outgoing Commissioner, Dr Susan Atkins, and I are confident that an effective and fair complaints system has been agreed and is contained in the Bill now going through Parliament. It is one that will give Service Personnel access to a redress system they deserve.</p><p> </p><p>Last Tuesday, I was delighted to announce that Nicola Williams is the Government’s preferred candidate for the post of Service Complaints Commissioner, and she will now go forward to a House of Commons Defence Committee pre-appointment hearing on Wednesday 26 November. She is an outstanding candidate and I am sure she will undertake the role with great vigour and insight.</p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 24/11/2014 17:38:50 answering member 3938 label Biography information for Anna Soubry
tabling member	3951 label Biography information for Duncan Hames

100683

registered interest
date	23/10/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what progress his Department has made in assessing the systems used by (a) his Department, (b) the Army, (c) the Navy and (d) the RAF for recording service complaints; and if he will make a statement.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	211692
answer	answer is ministerial correction date of answer 30/10/2014 answer text <p>Accurate data is clearly important for assessing the efficiency and effectiveness of the complaints process. Service complaints data is captured by all three Services on the Joint Personnel Administration (JPA) system. The system and the supporting guidance for users have been refined following internal audits of JPA's effectiveness and extent of its use in 2008 and 2012.</p><p>A third audit is being carried out to review the adequacy and effectiveness of actions taken in response to the audit in 2012. The Service Complaints Commissioner is fully involved in the audit.</p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 30/10/2014 17:34:14 answering member 3938 label Biography information for Anna Soubry
tabling member	1490 label Biography information for Mrs Madeleine Moon

76299

registered interest
date	08/07/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many service complaints went to a full board hearing in the last five years.
tabling member constituency	Makerfield
tabling member printed	Yvonne Fovargue
uin	204445
answer	answer is ministerial correction date of answer 14/07/2014 answer text <p>Figures on the number of complaints made by service personnel in the last five years are published in the Service Complaints Commissioner's (SCC) Annual Reports. The full reports are presented annually to the House and are also located at the following website:<br><br>http://armedforcescomplaints.independent.gov.uk/newsandpublications.htm<br><br>The figures available for complaints made by Service personnel about bullying for each year are also published in the Annual Reports. Details of the number of complaints that are heard by a panel (level 3) are also published. All of this information can be found in the relevant pages:<br><br>2013 Annual Report – page 72, appendix 3. <br><br>2012 Annual Report – page 62, appendix 3. <br><br>2011 Annual Report – page 59, appendix 3. <br><br>2010 Annual Report – page 89, appendix 6<br><br>2009 Annual Report – page 36, table 7.</p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 14/07/2014 16:38:43 answering member 3938 label Biography information for Anna Soubry
tabling member	4034 label Biography information for Yvonne Fovargue

76300

registered interest
date	08/07/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many service complaints were filed in the last five years; and how many such complaints related to allegations of bullying.
tabling member constituency	Makerfield
tabling member printed	Yvonne Fovargue
uin	204443
answer	answer is ministerial correction date of answer 14/07/2014 answer text <p>Figures on the number of complaints made by service personnel in the last five years are published in the Service Complaints Commissioner's (SCC) Annual Reports. The full reports are presented annually to the House and are also located at the following website:<br><br>http://armedforcescomplaints.independent.gov.uk/newsandpublications.htm<br><br>The figures available for complaints made by Service personnel about bullying for each year are also published in the Annual Reports. Details of the number of complaints that are heard by a panel (level 3) are also published. All of this information can be found in the relevant pages:<br><br>2013 Annual Report – page 72, appendix 3. <br><br>2012 Annual Report – page 62, appendix 3. <br><br>2011 Annual Report – page 59, appendix 3. <br><br>2010 Annual Report – page 89, appendix 6<br><br>2009 Annual Report – page 36, table 7.</p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 14/07/2014 16:36:20 answering member 3938 label Biography information for Anna Soubry
tabling member	4034 label Biography information for Yvonne Fovargue

77063

registered interest
date	08/07/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what steps he is taking to improve the service complaints system.
tabling member constituency	Chippenham
tabling member printed	Duncan Hames
uin	904805
answer	answer is ministerial correction date of answer 14/07/2014 answer text <p>Service personnel deserve to have a fair and effective complaints system. I announced in March that we had been working for some time with Dr Atkins, the Service Complaints Commissioner, on proposals for a more efficient system.</p><p> </p><p>In her most recent report, Dr Atkins concluded that she was optimistic that a fairer, more effective system has been agreed, and that, once implemented, Service personnel will have access to a redress system that they deserve. The bill introduced in the House of Lords on 5<sup>th</sup> June 2014 will improve the system to make sure that is what they will get.</p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 14/07/2014 16:58:31 answering member 3938 label Biography information for Anna Soubry
tabling member	3951 label Biography information for Duncan Hames