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<p><del class="ministerial">The Home Office is putting in place measures to ensure
that the EU Settlement Scheme is streamlined, user-friendly and accessible to all
prospective applicants. That is why we are working in partnership with vulnerable
group representatives, local authorities and other experts to make sure we reach everyone.</del></p><p><del
class="ministerial">Since November 2017, we have held monthly meetings with representatives
of EU citizens on the design and development of the scheme and communications plans.
We have been working closely with these groups to identify the needs of potentially
vulnerable applicants including the disabled, elderly and isolated. There will be
a broad range of support in place; for those who need non-specialist support there
is the assisted digital service for technological support, and the Settlement Resolution
Centre which will be able to assist with questions relating to the application process.</del></p><p><del
class="ministerial">When the scheme fully opens by 30 March, there will be further
routes available to have identity documents checked. This includes posting passports
or ID cards to the Home Office to be checked and returned, and there will be over
50 locations all over the country where applicants can have their document scanned.</del></p><p><del
class="ministerial">The Home Office is committed to supporting vulnerable EU citizens
to obtain UK immigration status and we will continue to engage with representative
groups to ensure the needs of vulnerable citizens are taken into account.</del></p><p><br
/><ins class="ministerial">All EU Settlement Scheme advertising since March 2018 has
been digital, using online channels. (This was a campaign from March 2018 to July
2018).</ins></p><p><ins class="ministerial">A broader range of channels will be used
for advertising from March 2019.</ins></p>
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