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1141773

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will publish the service specification, including key performance indicators, agreed with Sopra Steria Limited (SSL) in respect of the contract for UK Visa and Citizenship Application Services.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281733
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The contract with Sopra Steria Limited (SSL) has been published and can be found using the following link - <a href="https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa%20" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa</a></p><p><a href="https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa%20" target="_blank"> </a></p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:35:41 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1141778

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, for what reasons visa applicants are unable to access a local rate 0330 number to contact UK Visa and Citizenship Application Services until they have succeeded in making such an application; what estimate his Department has made of the number of people who have had to use the premium rate telephone number; and how much revenue was received in revenue from that premium rate number in the last 12 months.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281734
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Home Office holds limited information relating to the number of customers who have used the premium line number to contact the UK Visa and Citizenship Application Services. In total, 13937 calls have been made to 0900 premium line number from the start of the UKVCAS contract in November 2018. This represents 5% of UKVCAS customers who made an application during this time period. The Home Office does not hold details of the revenue generated through calls made to the premium rate number.</p><p>The premium line referenced is an optional added value service, which offers general support to customers, before, during and after their appointment and assists them in finding information and choosing which Service Point to attend. The service utilises a premium rate (09) telephone number, registered with Ofcom and offers full cost transparency. Customers who do not wish to avail themselves of this chargeable service, may also contact SSL via their website, where they can choose from two options “make an enquiry” or “make a complaint”. Once an appointment has been booked a ‘0330’ number is provided to customers to support with appointment-related queries. The ‘0330’ number is not for general queries relating to the service.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:18:24 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1141779

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when his Department has had meetings with Sopra Steria Ltd on the UK Visa and Citizenship Application Services in the last 12 months; and what was discussed at those meetings.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281735
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Home Office regularly meets with Sopra Steria Ltd to discuss a range of issues however the content of these discussions is commercially sensitive and therefore we are unable to disclose this information.</p><p>The contract has, within the terms and conditions, a schedule that specifically covers the governance and contract management of the service operation. This is set out in schedule 8 of the contract and can be found using the following link - <a href="https://www.contractsfinder.service.gov.uk/Notice/Attachment/a2ace827-80ca-46df-9fa3-e8eeec62519a" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/Attachment/a2ace827-80ca-46df-9fa3-e8eeec62519a</a></p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:07:57 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1141780

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will undertake a full review of the service and performance of Sopra Steria Ltd regarding the UK Visa and Citizenship Application Services.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281736
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The contract with Sopra Steria for the provision of Front End Services contains clauses and performance measures (KPIs) designed to ensure the timeliness and quality of service provision.</p><p>This also includes the contract management and governance schedule as described above supported by a dedicated Supplier Management Team with responsibility for ensuring the provider delivers to the required performance standards set out in the contract.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:08:12 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1141782

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, which organisations his Department has advertised information to outlining that visa applicants wishing to extend their leave to remain will not be penalised in cases where they have had to wait for an appointment at a UK Visa and Citizenship Application Services service point; and how that information has been publicised.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281737
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>Information about biometric enrolment timescales for UKVCAS customers is publicised to applicants as part of the online application process on GOV.UK.</p><p>If the applicant does not enrol biometrics within this period they are sent a reminder and are given a further period in which to enrol.</p><p>If the applicant does not enrol their biometrics within these timescales their application is deemed as invalid and could be rejected. Prior to any action to reject the application UKVI would check to confirm whether an appointment to enrol has been booked. UKVI would not reject an application because the applicant had to wait for an appointment</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:06:28 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1127687

registered interest
date	20/05/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: Termination of Employment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of asylum decision makers left their jobs within the first 12 months of employment in Asylum Operations Offices in (a) Bootle, (b) Croydon, (c) Leeds, (d) Liverpool, (e) Newcastle and (f) Solihull in each of the last three years.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	256309
answer	answer is ministerial correction date of answer 23/05/2019 answer text <p>The Home Office is unable to report how many and what proportion of asylum decision makers left their jobs within the first 12 months of employment, to obtain this information would require a manual trawl of staffing records and could only be obtained at disproportionate cost.</p><p><br>The Home Office can provide the total headcount of decision makers that left Asylum Operations Offices in (a) Bootle, (b) Croydon, (c) Leeds, (d) Liverpool, (e) Newcastle and (f) Solihull over the past three years.</p><p><br>This is broken down in the table below:</p><table><tbody><tr><td>Year</td><td>Bootle*</td><td>Croydon**</td><td>Leeds</td><td>Liverpool</td><td>Newcastle</td><td>Solihull</td><td>Total</td></tr><tr><td>Apr 16-Mar 17</td><td>N/a</td><td>39</td><td>16</td><td>11</td><td>1</td><td>27</td><td>94</td></tr><tr><td>Apr 17-Mar 18</td><td>33</td><td>50</td><td>8</td><td>30</td><td>2</td><td>23</td><td>146</td></tr><tr><td>Apr 18-Mar 19</td><td>71</td><td>39</td><td>13</td><td>15</td><td>1</td><td>8</td><td>147</td></tr><tr><td>Total</td><td>104</td><td>128</td><td>37</td><td>56</td><td>4</td><td>58</td><td>387</td></tr></tbody></table><p> </p><p>*Bootle established April 2017</p><p>** Croydon – includes Third Country Unit (TCU) Decision Makers however TCU was not included in decision makers data in 2016</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 23/05/2019 15:32:26 answering member 4048 label Biography information for Caroline Nokes
tabling member	4036 label Biography information for Luciana Berger

1123716

registered interest
date	29/04/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Surveillance: Cameras
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, by what date the updated guidelines for the Surveillance Camera Code of Conduct will be published.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	248657
answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>The Government committed in the Home Office Biometrics Strategy 2018 to review the Surveillance Camera Code of Practice and it will be updated in due course.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 09/09/2019 13:49:33 answering member 4495 label Biography information for Kit Malthouse
tabling member	4036 label Biography information for Luciana Berger