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715082

registered interest
date	29/03/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints have been substantiated by the Office of the Immigration Services Commissioner; and how many such complaints have been made by each individual complainant.
tabling member constituency	West Lancashire
tabling member printed	Rosie Cooper
uin	69904
answer	answer is ministerial correction date of answer 18/04/2017 answer text <p>The Office of the Immigration Services Commissioners’ (OISC) annual report and accounts sets out the number of complaints received by the OISC. Between March 2010 and April 2016, 569 complaints against regulated advisors were substantiated by the OISC.</p><p> </p><p>In the last 3 years (2014 - 2017) the Commissioner has received 403 separate complaints against regulated organisations which were subsequently substantiated. Of these:</p><p> </p><ul><li>Four people made two separate complaints each.</li><li>One person made three separate complaints.</li><li>The remaining complaints were submitted by an individual person or organisation.</li></ul> answering member constituency Scarborough and Whitby answering member printed Mr Robert Goodwill question first answered 18/04/2017 16:39:09 answering member 1562 label Biography information for Sir Robert Goodwill
tabling member	1538 label Biography information for Rosie Cooper

715091

registered interest
date	29/03/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what enforcement action the Office of the Immigration Services Commissioner is able to take against registered immigration advisors in cases where complaints against that advisor are substantiated.
tabling member constituency	West Lancashire
tabling member printed	Rosie Cooper
uin	69901
answer	answer is ministerial correction date of answer 18/04/2017 answer text <p>The enforcement action that the Office of the Immigration Services Commissioner (OISC) is able to take against registered advisors is set out in the Immigration and Asylum Act 1999 and the Commissioners Complaints Scheme (<a href="https://www.gov.uk/government/collections/complain-about-an-oisc-regulated-immigration-adviser" target="_blank">https://www.gov.uk/government/collections/complain-about-an-oisc-regulated-immigration-adviser</a>) which states:</p><p> </p><p><em>34. If a complaint is substantiated, in whole or in part, it will be included in the organisation’s and adviser’s regulatory history. </em></p><p><em> </em></p><p><em>35. The Commissioner may: </em></p><ul><li><em>leave the determination on file for consideration at the next relevant application for registration. Practice points may be issued; </em></li></ul><p><em> </em></p><ul><li><em>consider and conclude that the organisation and/or an adviser should have their authorisation immediately cancelled; or </em></li></ul><p><em> </em></p><ul><li><em>lay a Disciplinary Charge before the First-tier Tribunal (Immigration Services). </em></li></ul> answering member constituency Scarborough and Whitby answering member printed Mr Robert Goodwill question first answered 18/04/2017 16:06:41 answering member 1562 label Biography information for Sir Robert Goodwill
tabling member	1538 label Biography information for Rosie Cooper

705666

registered interest
date	27/02/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Vetting
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether there is a specified timeframe in which the Disclosure and Barring Service is required to process a certificate renewal application.
tabling member constituency	West Lancashire
tabling member printed	Rosie Cooper
uin	65847
answer	answer is ministerial correction date of answer 02/03/2017 answer text <p>Criminal record certificates issued by the Disclosure and Barring Service do not expire after a specific period of time and do not include a renewal date. A certificate has no set period of validity. Information revealed through a Disclosure and Barring Service check reflects the information that was available at the time of its issue. Disclosure certificates are primarily designed to be used by an employer at the point of recruitment for a particular position.</p><p> </p><p>Some roles and some employers require the person concerned to “renew” their Disclosure and Barring Service check at specific intervals. The person can do that either by applying for a new certificate or by using the Disclosure and Barring Service Update Service.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 02/03/2017 16:56:19 answering member 4071 label Biography information for Sarah Newton
tabling member	1538 label Biography information for Rosie Cooper