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1639271
registered interest false more like this
date less than 2023-05-22more like thismore than 2023-05-22
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how much funding her Department provided to the (a) Refuge National Domestic Abuse Helpline, (b) National Perpetrator Helpline run by Respect, (c) Men’s Advice Line, (d) Galop national LGBT+ victims' helpline, (e) National Stalking Helpline operated by the Suzy Lamplugh Trust and (f) Revenge Porn Helpline operated by SWGfL in the (i) 2022-23 and (ii) 2023-24 financial years. more like this
tabling member constituency Crawley more like this
tabling member printed
Henry Smith more like this
uin 186090 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-05-25more like thismore than 2023-05-25
answer text <p>The Home Office has provided over £3.7m of funding to the following helplines to provide advice and support to victims of domestic abuse, perpetrators of domestic abuse as well as victims of stalking since financial year 2022/23.</p><p> </p><p>The breakdown of allocation by financial year is as follows:</p><p><strong>Financial Year 2022/2023</strong></p><p>(a) National Domestic Abuse Helpline, run by Refuge - £1,000,000</p><p>(b) National Perpetrator Helpline, run by Respect - £200,000</p><p>(c) Men’s Advice Line, run by Respect - £200,000</p><p>(d) National LGBT+ Victims' Helpline, run by Galop - £150,000</p><p>(e) National Stalking Helpline operated by the Suzy Lamplugh Trust - £150,000</p><p>(f) Revenge Porn Helpline operated by South West Grid for London - £160,430</p><p><strong>Financial Year 2023/2024</strong></p><p>(a) National Domestic Abuse Helpline, run by Refuge - £1,000,000</p><p>(b) National Perpetrator Helpline, run by Respect - £200,000</p><p>(c) Men’s Advice Line, run by Respect - £200,000</p><p>(d) National LGBT+ Victims' Helpline, run by Galop - £150,000</p><p>(e) National Stalking Helpline operated by the Suzy Lamplugh Trust - £150,000</p><p>(f) Revenge Porn Helpline operated by South West Grid for London - £160,430</p><p>In March 2022, we published the cross-Government Tackling Domestic Abuse Plan. The Plan will seek to transform the whole of society’s response in order to prevent offending, support victims and pursue perpetrators, as well as to strengthen the systems processes in place needed to deliver these goals.</p><p> </p><p>As part of the investment of over £140 million for supporting victims and survivors in the Tackling Domestic Abuse Plan, and over £81 million for tackling perpetrators, the Home Office committed to double funding for National Domestic Abuse Helpline, and further increase funding for all the national helplines it supports.</p>
answering member constituency Derbyshire Dales more like this
answering member printed Miss Sarah Dines more like this
question first answered
less than 2023-05-25T15:28:02.6Zmore like thismore than 2023-05-25T15:28:02.6Z
answering member
4816
label Biography information for Miss Sarah Dines more like this
tabling member
3960
label Biography information for Henry Smith more like this
1471822
registered interest false more like this
date less than 2022-06-20more like thismore than 2022-06-20
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how many new enquiries her Department’s MP hotline teams have processed in each month of 2022 up to 20 June. more like this
tabling member constituency Newport East more like this
tabling member printed
Jessica Morden more like this
uin 21147 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-06-23more like thismore than 2022-06-23
answer text <p>The volume of calls received, and enquiries handled in these calls on the MP Helpline in each month of 2022 is detailed below.</p><table><tbody><tr><td> </td><td>Calls Answered</td><td>Total Enquiries handles through calls</td></tr><tr><td>Jan-22</td><td>1327</td><td>1650</td></tr><tr><td>Feb-22</td><td>1344</td><td>1659</td></tr><tr><td>Mar-22</td><td>1808</td><td>2383</td></tr><tr><td>Apr-22</td><td>1967</td><td>3632</td></tr><tr><td>May-22</td><td>3716</td><td>7118</td></tr><tr><td>Jun-22</td><td>2902</td><td>4884</td></tr></tbody></table><p> </p> more like this
answering member constituency Torbay more like this
answering member printed Kevin Foster more like this
question first answered
less than 2022-06-23T10:05:41.843Zmore like thismore than 2022-06-23T10:05:41.843Z
answering member
4451
label Biography information for Kevin Foster more like this
tabling member
1548
label Biography information for Jessica Morden more like this
1469882
registered interest false more like this
date less than 2022-06-13more like thismore than 2022-06-13
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how many new enquiries her Department’s MP hotline teams dealt with in each month in 2021; what steps her Department is taking to manage the (a) performance and (b) case management of those teams; what steps she is taking to oversee the performance of those MP hotlines; and if she will make a statement. more like this
tabling member constituency Newport East more like this
tabling member printed
Jessica Morden more like this
uin 16880 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-06-20more like thismore than 2022-06-20
answer text <p>The volume of individual calls handled in 2021, by month, detailed below.</p><table><tbody><tr><td><p> </p></td><td><p>Calls answered</p></td><td><p> </p></td></tr><tr><td><p>Jan-21</p></td><td><p> </p></td><td><p>860</p></td><td><p> </p></td></tr><tr><td><p>Feb-21</p></td><td><p> </p></td><td><p>885</p></td><td><p> </p></td></tr><tr><td><p>Mar-21</p></td><td><p> </p></td><td><p>1042</p></td><td><p> </p></td></tr><tr><td><p>Apr-21</p></td><td><p> </p></td><td><p>919</p></td><td><p> </p></td></tr><tr><td><p>May-21</p></td><td><p> </p></td><td><p>808</p></td><td><p> </p></td></tr><tr><td><p>Jun-21</p></td><td><p> </p></td><td><p>1188</p></td><td><p> </p></td></tr><tr><td><p>Jul-21</p></td><td><p> </p></td><td><p>1103</p></td><td><p> </p></td></tr><tr><td><p>Aug-21</p></td><td><p> </p></td><td><p>1314</p></td><td><p> </p></td></tr><tr><td><p>Sep-21</p></td><td><p> </p></td><td><p>1590</p></td><td><p> </p></td></tr><tr><td><p>Oct-21</p></td><td><p> </p></td><td><p>1633</p></td><td><p> </p></td></tr><tr><td><p>Nov-21</p></td><td><p> </p></td><td><p>1611</p></td><td><p> </p></td></tr><tr><td><p>Dec-21</p></td><td><p> </p></td><td><p>1352</p></td><td><p> </p></td></tr><tr><td><p>Totals</p></td><td><p>14305</p></td><td><p> </p></td></tr></tbody></table><p>Average wait time for calls in this period was 24 seconds.</p><p>We have seen significant increase in call volumes to the MP enquiry line in recent months linked to the situation in Ukraine and to HMPO passport applications. This has resulted in lengthy average wait times.</p><p>We have now increased resources working on the MP Enquiry Line and call waiting times are now retuning to 2021 levels.</p><p>MP’s also can contact the Home Office via the MP’s Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.</p>
answering member constituency Torbay more like this
answering member printed Kevin Foster more like this
question first answered
less than 2022-06-20T14:46:46.183Zmore like thismore than 2022-06-20T14:46:46.183Z
answering member
4451
label Biography information for Kevin Foster more like this
tabling member
1548
label Biography information for Jessica Morden more like this
942880
registered interest false more like this
date less than 2018-07-17more like thismore than 2018-07-17
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, if he will take steps to ensure that UK residents are not charged the rate applied to non-UK residents over and above network charges to access his Department's spousal visa helpline. more like this
tabling member constituency Glasgow South West more like this
tabling member printed
Chris Stephens more like this
uin 165091 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2018-07-24more like thismore than 2018-07-24
answer text <p>For overseas customers, UK Visas and Immigration have a chargeable call rate of £1.37 per minute.</p><p>For UK Visas and Immigration in–country customers, contact centres provide information about the Immigration Rules and the Points Based System requirements via a number of published customer enquiry line numbers. In 2014, in line with Cabinet Office guidance, UKVI changed all 0845 and 0870 prefix helpline numbers to lower call tariff rate 0300 prefix numbers. UKVI do not generate any income from these non-geographic numbers enquiry lines.</p><p>UKVI have self selection pages on the Gov.uk website (see link below), and informative telephony messages on our help lines to further ensure and assist customers wanting to contact UKVI. This initial triaging activity on our website allows customers to identify the correct point of contact within our business regarding their in country or overseas application enquiry.</p><p><a href="https://www.gov.uk/contact-ukvi-inside-outside-uk" target="_blank">https://www.gov.uk/contact-ukvi-inside-outside-uk</a></p>
answering member constituency Romsey and Southampton North more like this
answering member printed Caroline Nokes more like this
question first answered
less than 2018-07-24T11:02:38.733Zmore like thismore than 2018-07-24T11:02:38.733Z
answering member
4048
label Biography information for Caroline Nokes more like this
tabling member
4463
label Biography information for Chris Stephens more like this
909037
registered interest false more like this
date less than 2018-05-21more like thismore than 2018-05-21
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how many (a) phone calls and (b) other inquiries the Windrush taskforce has received from outside the UK, by country, to date. more like this
tabling member constituency Cardiff South and Penarth more like this
tabling member printed
Stephen Doughty more like this
uin 146256 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2018-06-26more like thismore than 2018-06-26
answer text <p>As at noon on 22/05/2018 the Home Office has received 212 enquiries from overseas. A country breakdown is available for 162 of these enquires.</p><p>Aruba 1<br>Australia 3<br>Bangladesh 9<br>Barbados 13<br>Botswana 1<br>Dominica 2<br>The Gambia 1<br>Germany 1<br>Ghana 4<br>Grenada 6<br>Guyana 1<br>Jamaica 63<br>Kenya 1<br>Malawi 1<br>Nigeria 32<br>Pakistan 4<br>Saint Kitts &amp; Nevis 3<br>Saint Lucia 6<br>Saint Vincent and the Grenadines 2<br>Trinidad &amp; Tobago 4<br>Uganda 1<br>United States 2<br>Zimbabwe 1</p> more like this
answering member constituency Romsey and Southampton North more like this
answering member printed Caroline Nokes more like this
question first answered
less than 2018-06-26T14:11:31.437Zmore like thismore than 2018-06-26T14:11:31.437Z
answering member
4048
label Biography information for Caroline Nokes more like this
tabling member
4264
label Biography information for Stephen Doughty more like this
784958
registered interest false more like this
date less than 2017-11-06more like thismore than 2017-11-06
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, which public telephone lines for her Department's services are charged at higher rates; and how much was taken by each such telephone line in the last 12 months. more like this
tabling member constituency Hemsworth more like this
tabling member printed
Jon Trickett more like this
uin 111481 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2018-05-02more like thismore than 2018-05-02
answer text <p>Across its contact centres the Home Office publishes 24 telephone lines for use by the public. None of these are charged at higher rates.</p> more like this
answering member constituency Louth and Horncastle more like this
answering member printed Victoria Atkins more like this
question first answered
less than 2018-05-02T15:05:17.643Zmore like thismore than 2018-05-02T15:05:17.643Z
answering member
4399
label Biography information for Victoria Atkins more like this
tabling member
410
label Biography information for Jon Trickett more like this
782808
registered interest false more like this
date less than 2017-11-02more like thismore than 2017-11-02
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how many and what proportion of her Department's public phone-lines charge members of the public to call. more like this
tabling member constituency Vale of Clwyd more like this
tabling member printed
Chris Ruane more like this
uin 111091 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2017-11-20more like thismore than 2017-11-20
answer text <p>The Home Office has 24 public phone lines in use across its contact centres. All of these numbers are chargeable.</p> more like this
answering member constituency Louth and Horncastle more like this
answering member printed Victoria Atkins more like this
question first answered
less than 2017-11-20T17:24:31.997Zmore like thismore than 2017-11-20T17:24:31.997Z
answering member
4399
label Biography information for Victoria Atkins more like this
tabling member
534
label Biography information for Chris Ruane more like this
770084
registered interest false more like this
date less than 2017-10-13more like thismore than 2017-10-13
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how many 0345 telephone numbers are in use by her Department; and how much revenue has been generated by each such telephone number in each year since 2010. more like this
tabling member constituency Oldham West and Royton more like this
tabling member printed
Jim McMahon more like this
uin 107735 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2017-10-20more like thismore than 2017-10-20
answer text <p>The Home Office has one 0345 telephone number in use. The number came into effect in 2014 and no revenue has been generated by this number since its introduction.</p> more like this
answering member constituency Truro and Falmouth more like this
answering member printed Sarah Newton more like this
question first answered
less than 2017-10-20T09:37:14.037Zmore like thismore than 2017-10-20T09:37:14.037Z
answering member
4071
label Biography information for Sarah Newton more like this
tabling member
4569
label Biography information for Jim McMahon more like this
692609
registered interest false more like this
date less than 2017-02-21more like thismore than 2017-02-21
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, how much income has been accrued to her Department from premium rate telephone lines in each of the last five years for which figures are available. more like this
tabling member constituency Ellesmere Port and Neston more like this
tabling member printed
Justin Madders more like this
uin 64740 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2017-03-01more like thismore than 2017-03-01
answer text <p>There are no Premium Lines within the Home Office, so there has been no revenue in the last five years.</p> more like this
answering member constituency Truro and Falmouth more like this
answering member printed Sarah Newton more like this
question first answered
less than 2017-03-01T15:58:51.277Zmore like thismore than 2017-03-01T15:58:51.277Z
answering member
4071
label Biography information for Sarah Newton more like this
tabling member
4418
label Biography information for Justin Madders more like this
417090
registered interest false more like this
date less than 2015-09-07more like thismore than 2015-09-07
answering body
Home Office remove filter
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: Telephone Services remove filter
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty’s Government whether the Home Office has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Home Office; and what training in communication skills is provided for the officials in that Department. more like this
tabling member printed
Lord Quirk more like this
uin HL2010 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2015-09-21more like thismore than 2015-09-21
answer text <p>The largest volumes of calls in the Home Office are handled by HM Passport Office and UK Visas and Immigration. The Home Office does not publish centrally collated figures for call handling.</p><p>HM Passport Office calls are either handled directly through its commercial partner Teleperformance or at one of the in-house call centres in Liverpool and Southport. Both Teleperformance and the in-house call centres aim to answer 80% of calls in 30 seconds.</p><p>UK Visas and Immigration calls are handled either directly at the in-house call centres in Croydon and Sheffield, or through one of two commercial partners, HGS and Sitel. UKVI in-house Contact Centres aim to answer the majority of calls in three minutes.</p><p>All commercial partner and in-house staff undergo an assessed foundation training course; which includes modules around required knowledge, communication, effective questioning and call control.</p> more like this
answering member printed Lord Bates more like this
question first answered
less than 2015-09-21T15:48:57.623Zmore like thismore than 2015-09-21T15:48:57.623Z
answering member
1091
label Biography information for Lord Bates more like this
tabling member
3254
label Biography information for Lord Quirk more like this