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<p>The contract for providing Visa Application Centres in Africa was awarded to Teleperformance
UK Ltd in 2014 initially for a five year period and extended recently for a further
two years until 31 March 2021.</p><p>Seventeen critical and non-critical service levels
are incorporated into the contract which provides provision of Visa Application Centres
in Africa.</p><p>The service levels are intended to measure whether the supplier is
meeting the levels of performance necessary to satisfy the Home Office’s business
and regulatory requirements. The service levels are regularly reviewed between the
supplier and the Home Office.</p><p>The contract awarded to Teleperformance for Visa
Application Centres in Africa predates the launch of the current version of Contracts
Finder though summary detail has been published for transparency purposes and can
be found at</p><p><a href="https://data.gov.uk/data/contracts-finder-archive/contract/1394970/"
target="_blank">https://data.gov.uk/data/contracts-finder-archive/contract/1394970/</a></p><p>In
complying with the Governments transparency agenda, the Home Office will be publishing
a redacted version of the Teleperformance contract to Contracts Finder within the
next 4 weeks. The detail of the service levels is contained within Schedule 7.</p>
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