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<p>The Government is determined that insurers should treat customers fairly and firms
are required to do so under the Financial Conduct Authority (FCA) rules. The FCA sets
the conduct standards required of insurance firms which aim to ensure consumers are
treated fairly. This includes ensuring fair access to insurance products for all consumers.</p><p>
</p><p>The Chancellor has discussed the Grenfell tower disaster with leading industry
representatives to get an understanding of how they may respond, and any possible
impact on insurance for residents. The industry have said that it is too early to
properly understand the implications, so have not yet made any changes to their underwriting
models or pricing strategies.</p><p> </p><p>The Treasury has also been in contact
with the relevant insurance companies reported to have refused home insurance for
residents living in tower blocks. Both companies have assured officials that no individuals
in the tower blocks have been refused access to home insurance as a result of the
fire at Grenfell Tower, but we remain in regular contact with the insurance industry
to understand how it may shape their view of fire risk. The Treasury will continue
to monitor the situation and will investigate this matter further if it sees evidence
of customers in tower blocks being treated unfairly.</p><p> </p>
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