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<p>All guidance specialists working for Pension Wise will receive high quality and
rigorous training, whether they are delivering guidance face to face or over the phone.
They will be required to pass a certificated test to demonstrate they have the necessary
technical knowledge and guidance skills to deliver the guidance. The training programme
is designed in accordance with FCA standards, and will be accredited by the Chartered
Insurance Institute, a well-respected professional standards body in the financial
services industry.</p><p> </p><p> </p><p> </p><p>One of the aims of guidance service
is to promote consumer awareness of scams and practical tips on, for example, how
to check whether a firm is regulated on the FCA’s register.</p><p> </p><p> </p><p>
</p><p>HM Treasury’s delivery partners, TPAS and Citizens Advice, Citizens Advice
Scotland and Citizens Advice Northern Ireland are currently recruiting guidance specialists.
Recruitment strategies and the placement of guidance specialists are the responsibility
of individual delivery partners.</p><p> </p><p> </p><p> </p><p>On 9 March, Citizens
Advice England and Wales, Citizens Advice Scotland and Citizens Advice Northern Ireland
published the names of the bureaux that will be delivering Pension Wise. 50 bureaux
in England and Wales, 35 in Scotland and 19 in Northern Ireland will act as the main
delivery centres for the service. These bureaux will be delivering appointments at
hundreds of locations across the UK with the aim of providing good geographic coverage
and ensuring the service is accessible across the UK.</p><p> </p><p> </p><p> </p>
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