| answer text |
<p>Her Majesty’s Revenue and Customs (HMRC) trained and deployed a flexible resource
of just over 2000 staff from across the Department and deployed them in stages from
23rd June until the end of the Tax credit peak to ensure that the peak was a better
experience for customers this year than it has been in earlier years. The Tax Credit
peak this year was a huge team effort with staff of all grades including senior members
of staff volunteering to help support our customers by taking telephone calls.</p><p>
</p><p> </p><p> </p><p>We do not have a record of how many of these additional staff
were apprentices.</p><p> </p>
|
 |
