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<p>Primary Care Support England services are provided by Capita Business Services
Ltd under contract with NHS England. The contract contains service standards, including
Key Performance Indicators (KPIs) that specify the agreed measurement and evaluation
of performance delivery. The KPIs relating to patient registration, medical records,
local performers list, local medical committee, pensions and general practitioner
payments are attached.</p><p> </p><p>NHS England closely monitors delivery of the
services against these performance standards, which are reported by Capita on a monthly
basis. However, information relating to targets and complaints is commercially sensitive
and therefore we are unable to provide this information.</p>
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