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<p>Following the recent cervical screening incident, announced on 15 November 2018,
Capita has confirmed they have put in place daily audits to ensure all women’s files
are accounted for and are looking at how automated processes can be used to reduce
errors. Additionally, the checks within the Capita call and recall service have been
upgraded at every stage of the process and Capita has appointed an independent audit
team to carry out a detailed review into operation systems and processes in Primary
Care Support England.</p><p> </p><p>I laid a Written Ministerial Statement on 15 November,
<a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2018-11-15/HCWS1086/"
target="_blank">HCWS1086</a>, explaining the incident and the steps being taken to
address it, offering reassurances to the women affected. All individual women affected
have been written to directly and Capita has issued an apology.</p><p> </p><p>NHS
England has set up a multiagency clinical panel to manage the response to the incident
and, separately, has announced an independent expert review into cancer screening
programmes.</p>
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