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<p>National Health Service organisations and publicly funded social care providers
must comply with the Accessible Information Standard (AIS) to meet the communication
needs of patients and carers with a disability, impairment, or sensory loss. NHS England
has completed a review of the AIS to help ensure that everyone’s communication needs
are met in health and care provision. The review considered the effectiveness of the
current AIS, how the standard is implemented and enforced in practice, and identified
recommendations for improvement.</p><p>One of the aims of the review was to strengthen
assurance of implementation of the AIS, and a self-assessment framework has been developed
to support providers of NHS and social care services to measure their performance
against the AIS and develop improvement action plans to address gaps in implementation.
The self-assessment framework has also been designed to help the Care Quality Commission
(CQC) to gain insight into people's experiences and whether their accessible communication
needs are being met, and help CQC better understand organisational performance and
to include that in the CQC assessment framework for provider organisations.</p><p>Following
publication of the revised standard, NHS England will continue work to support its
implementation with awareness raising, communication and engagement and updated e-learning
modules on the AIS to ensure NHS staff are better aware of the standard and their
roles and responsibilities in implementing it.</p>
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