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1008450

registered interest
date	16/11/2018
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS Property Services: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, when the procedure for dealing with complaints to NHS Property Services was last changed.
tabling member constituency	Leicester East
tabling member printed	Keith Vaz
uin	192094
answer	answer is ministerial correction date of answer 26/11/2018 answer text <p>The complaints handling process is under constant review. The most significant recent change was in July 2017 with the introduction of a new national customer support centre to provide a clear route into the organisation for customers to raise requests, incidents and complaints.</p> answering member constituency Wimbledon answering member printed Stephen Hammond question first answered 26/11/2018 16:04:52 answering member 1585 label Biography information for Stephen Hammond
tabling member	338 label Biography information for Keith Vaz

1006196

registered interest
date	13/11/2018
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS Property Services: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how many complaints has he received from GP's about NHS Property Services.
tabling member constituency	Leicester East
tabling member printed	Keith Vaz
uin	190765
answer	answer is ministerial correction date of answer 21/11/2018 answer text <p>The annual rental income received from general practitioners (GPs) in 2017/18 was £54 million.</p><p> </p><p>NHS Property Services has 1,215 GP tenants. NHS Property Services has recorded the following number of complaints from GP tenants over the last three years:</p><p>2016/17 – 24</p><p>2017/18 - 52</p><p>2018/19 (to date) - 34</p><p> </p><p>Agreeing leases with individual GPs is an ongoing process.</p> answering member constituency Wimbledon answering member printed Stephen Hammond grouped question UIN 190763 190766 question first answered 21/11/2018 14:46:40 answering member 1585 label Biography information for Stephen Hammond
tabling member	338 label Biography information for Keith Vaz