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1387837

registered interest
date	14/12/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether it is her policy to use digital by default when contacting universal credit recipients; and if she will make a statement.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	92820
answer	answer is ministerial correction date of answer 05/01/2022 answer text <p>It is not the Department’s policy to use digital methods by default when contacting all Universal Credit recipients.</p><p> </p><p>We have a number of methods to support us in communicating with claimants. When making an initial application for Universal Credit, individuals are able to opt for their preferred contact method.</p><p><strong> </strong></p><p>Work coaches and claimants can also use Universal Credit online journals to communicate, unless it has been previously identified that this is not an option for the claimant. In these cases, the journal will be updated, however the claimant will also be contacted in a way that suits their individual needs, for example by a phone call.</p> answering member constituency Macclesfield answering member printed David Rutley question first answered 05/01/2022 16:38:35 answering member 4033 label Biography information for David Rutley
tabling member	483 label Biography information for Maria Eagle

1387839

registered interest
date	14/12/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether job centres (a) have targets for conducting face-to-face interviews or (b) plan to implement targets for conducting those interviews for recipients of universal credit and other working age benefits; and if she will make a statement.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	92821
answer	answer is ministerial correction date of answer 05/01/2022 answer text <p>Throughout the pandemic, Jobcentres remained open for claimants who required face-to-face support. From April, Jobcentres in England, Scotland, and Wales returned to their pre-lockdown opening hours and restarted face-to-face appointments, in accordance with government guidelines.</p><p>In line with current public health guidance, and with safety measures in place, Jobcentre Work Coaches are continuing to book face-to-face appointments for those claimants who are required to attend mandatory appointments as part of their conditions for receiving Universal Credit.</p><p>The frequency of interventions Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. There is no target of face-to-face appointments a full-time Work Coach is expected to deliver in one day. Appointments are determined by the circumstances of each claimant and the type of meeting being conducted. Maintaining an effective Work Coach diary is a joint responsibility between a team leader and the Work Coach, and is managed collaboratively through regular discussion and agreement.</p><p>Our Jobcentre teams are committed to ensuring all claimants receive the best possible support to meet their individual circumstance. Jobcentre team leaders are responsible for assuring the quality services provided to individual claimants through a combination of observation of Work Coach interviews, feedback, coaching and appraisal.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 92822 92823 92824 question first answered 05/01/2022 17:33:46 answering member 4513 label Biography information for Mims Davies
tabling member	483 label Biography information for Maria Eagle

1387842

registered interest
date	14/12/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what key performance indicators operate in job centres in respect of interviewing recipients of universal credit and other working age benefits; and if she will publish those key performance indicators.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	92822
answer	answer is ministerial correction date of answer 05/01/2022 answer text <p>Throughout the pandemic, Jobcentres remained open for claimants who required face-to-face support. From April, Jobcentres in England, Scotland, and Wales returned to their pre-lockdown opening hours and restarted face-to-face appointments, in accordance with government guidelines.</p><p>In line with current public health guidance, and with safety measures in place, Jobcentre Work Coaches are continuing to book face-to-face appointments for those claimants who are required to attend mandatory appointments as part of their conditions for receiving Universal Credit.</p><p>The frequency of interventions Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. There is no target of face-to-face appointments a full-time Work Coach is expected to deliver in one day. Appointments are determined by the circumstances of each claimant and the type of meeting being conducted. Maintaining an effective Work Coach diary is a joint responsibility between a team leader and the Work Coach, and is managed collaboratively through regular discussion and agreement.</p><p>Our Jobcentre teams are committed to ensuring all claimants receive the best possible support to meet their individual circumstance. Jobcentre team leaders are responsible for assuring the quality services provided to individual claimants through a combination of observation of Work Coach interviews, feedback, coaching and appraisal.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 92821 92823 92824 question first answered 05/01/2022 17:33:46 answering member 4513 label Biography information for Mims Davies
tabling member	483 label Biography information for Maria Eagle

1387843

registered interest
date	14/12/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has plans to issue guidance to job centres on conducting interviews online or by telephone as part of the introduction of Plan B covid-19 restrictions.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	92823
answer	answer is ministerial correction date of answer 05/01/2022 answer text <p>Throughout the pandemic, Jobcentres remained open for claimants who required face-to-face support. From April, Jobcentres in England, Scotland, and Wales returned to their pre-lockdown opening hours and restarted face-to-face appointments, in accordance with government guidelines.</p><p>In line with current public health guidance, and with safety measures in place, Jobcentre Work Coaches are continuing to book face-to-face appointments for those claimants who are required to attend mandatory appointments as part of their conditions for receiving Universal Credit.</p><p>The frequency of interventions Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. There is no target of face-to-face appointments a full-time Work Coach is expected to deliver in one day. Appointments are determined by the circumstances of each claimant and the type of meeting being conducted. Maintaining an effective Work Coach diary is a joint responsibility between a team leader and the Work Coach, and is managed collaboratively through regular discussion and agreement.</p><p>Our Jobcentre teams are committed to ensuring all claimants receive the best possible support to meet their individual circumstance. Jobcentre team leaders are responsible for assuring the quality services provided to individual claimants through a combination of observation of Work Coach interviews, feedback, coaching and appraisal.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 92821 92822 92824 question first answered 05/01/2022 17:33:46 answering member 4513 label Biography information for Mims Davies
tabling member	483 label Biography information for Maria Eagle

1387848

registered interest
date	14/12/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Liverpool
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how often a jobseeker on universal credit in Liverpool is required to attend a face to face interview in the job centre; and if she will make a statement.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	92824
answer	answer is ministerial correction date of answer 05/01/2022 answer text <p>Throughout the pandemic, Jobcentres remained open for claimants who required face-to-face support. From April, Jobcentres in England, Scotland, and Wales returned to their pre-lockdown opening hours and restarted face-to-face appointments, in accordance with government guidelines.</p><p>In line with current public health guidance, and with safety measures in place, Jobcentre Work Coaches are continuing to book face-to-face appointments for those claimants who are required to attend mandatory appointments as part of their conditions for receiving Universal Credit.</p><p>The frequency of interventions Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. There is no target of face-to-face appointments a full-time Work Coach is expected to deliver in one day. Appointments are determined by the circumstances of each claimant and the type of meeting being conducted. Maintaining an effective Work Coach diary is a joint responsibility between a team leader and the Work Coach, and is managed collaboratively through regular discussion and agreement.</p><p>Our Jobcentre teams are committed to ensuring all claimants receive the best possible support to meet their individual circumstance. Jobcentre team leaders are responsible for assuring the quality services provided to individual claimants through a combination of observation of Work Coach interviews, feedback, coaching and appraisal.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 92821 92822 92823 question first answered 05/01/2022 17:33:46 answering member 4513 label Biography information for Mims Davies
tabling member	483 label Biography information for Maria Eagle

1363161

registered interest
date	25/10/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether the delays in receipt of the first payment of state pension experienced by some people retiring this year have now been ended, and if she will make a statement.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	62618
answer	answer is ministerial correction date of answer 10/11/2021 answer text <p>Yes. This matter was addressed during a Work and Pension Select Committee evidence session on 8 November.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 10/11/2021 15:21:28 answering member 4142 label Biography information for Guy Opperman previous answer version 28711 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
tabling member	483 label Biography information for Maria Eagle

1363165

registered interest
date	25/10/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what was the average length of time after retirement and entitlement to state pension by which the first payment was made to recipients in (a) 2018-19, (b) 2019-20 and (c) 2020-21.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	62619
answer	answer is ministerial correction date of answer 28/10/2021 answer text <p>This information is not collated as a matter of normal business and is only available at disproportionate cost to the Department.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 28/10/2021 11:27:17 answering member 4142 label Biography information for Guy Opperman
tabling member	483 label Biography information for Maria Eagle

1363167

registered interest
date	25/10/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people have experienced a delay in receipt of their first payment of State Pension in each of the last three years.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	62620
answer	answer is ministerial correction date of answer 28/10/2021 answer text <p>This information is not collated as a matter of normal business and is only available at disproportionate cost to the Department.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 28/10/2021 11:31:32 answering member 4142 label Biography information for Guy Opperman
tabling member	483 label Biography information for Maria Eagle

1363168

registered interest
date	25/10/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: North West
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people have experienced a delay in receipt of their State Pension payment beyond what should have been their first payment date in (a) Garston and Halewood constituency, (b) Liverpool city region and (c) the North West of England.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	62621
answer	answer is ministerial correction date of answer 28/10/2021 answer text <p>This information is not collated as a matter of normal business and is only available at disproportionate cost to the Department.</p><p /> answering member constituency Hexham answering member printed Guy Opperman question first answered 28/10/2021 11:34:31 answering member 4142 label Biography information for Guy Opperman
tabling member	483 label Biography information for Maria Eagle

1196296

registered interest
date	15/05/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of universal credit claimants did not receive their first payment within five weeks in the latest period for which data is available.
tabling member constituency	Garston and Halewood
tabling member printed	Maria Eagle
uin	47191
answer	answer is ministerial correction date of answer 19/05/2020 answer text <p>The latest available information on Universal Credit payment timeliness is published and can be found at: <a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Colchester answering member printed Will Quince question first answered 19/05/2020 13:50:04 answering member 4423 label Biography information for Will Quince
tabling member	483 label Biography information for Maria Eagle