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1173878

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people in (a) Barnsley East constituency, (b) Yorkshire and Humber and (c) England have contacted the personal independence payment helpline in the latest period for which figures are available.
tabling member constituency	Barnsley East
tabling member printed	Stephanie Peacock
uin	9111
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>The information is not available</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/02/2020 17:35:33 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4607 label Biography information for Stephanie Peacock

1173879

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, for what reasons jobs are being transferred from Great Western House, Birkenhead to Blackpool, Sunderland and Cardiff.
tabling member constituency	Wallasey
tabling member printed	Ms Angela Eagle
uin	8961
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>I can confirm that jobs are not being transferred from Great Western House, Birkenhead to other locations.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 03/02/2020 17:37:25 answering member 4513 label Biography information for Mims Davies
tabling member	491 label Biography information for Dame Angela Eagle

1173880

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent discussions she has had with officials at Great Western House, Birkenhead on the potential loss of staff jobs.
tabling member constituency	Wallasey
tabling member printed	Ms Angela Eagle
uin	8962
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>Currently there are no job losses of permanent colleagues planned at Great Western House Birkenhead. Therefore, no discussions have taken place.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 03/02/2020 17:40:13 answering member 4513 label Biography information for Mims Davies
tabling member	491 label Biography information for Dame Angela Eagle

1173884

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how long the average wait-time is for a caller to be put through to a phone operator on the personal independence payment helpline.
tabling member constituency	Barnsley East
tabling member printed	Stephanie Peacock
uin	9112
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>The average wait time for calls to the Personal Independence Payment helplines in December 2019 is shown in the table below in the format of hours:minutes:seconds.</p><p><strong> </strong></p><p /><table><tbody><tr><td><p>December 2019</p></td><td><p>Average Speed of Answer</p></td></tr><tr><td><p>PIP Enquiries</p></td><td><p>00:12:58</p></td></tr><tr><td><p>PIP Reassessment Enquiries</p></td><td><p>00:11:39</p></td></tr><tr><td><p>PIP New Claims</p></td><td><p>00:01:53</p></td></tr><tr><td><p>PIP New Claims Special Rules for Terminally Ill</p></td><td><p>00:02:47</p></td></tr></tbody></table><p> </p><p><strong> </strong></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/02/2020 17:36:42 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4607 label Biography information for Stephanie Peacock

1173900

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Autism: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will make it her policy for Jobcentre Plus staff to receive adequate training on autism.
tabling member constituency	East Kilbride, Strathaven and Lesmahagow
tabling member printed	Dr Lisa Cameron
uin	9057
answer	answer is ministerial correction date of answer 04/02/2020 answer text <p>Training and guidance is provided for working with different vulnerable groups, including customers with Autistic Spectrum Conditions. Support is also provided by Disability Employment Advisers and Work Psychologists. Work Coaches can refer individuals to personalised provision and support such as the Work and Health Programme (available in England and Wales) or Fair Start Scotland (devolved programme available Scotland).</p><p> </p><p>We are continuing to build on local initiatives in Jobcentre Plus, to ensure that we deliver a consistently supportive service across the country. For example:</p><p>• As part of Autism Awareness Week in April 2019, we introduced short ‘Bitesize’ Autism Awareness Learning for work coaches and promoted Calm and Quiet Sessions across the network</p><p>• North London District developed and organised Calm and Quiet sessions, including a toolkit for organising these elsewhere. This is being promoted across the Jobcentre network. The extension of service hours, from March 2020, will give more opportunities to run calm and quiet sessions and to schedule appointments at less busy times.</p><p> </p><p>Through a contract with Autism Alliance DWP has:</p><p>• Developed the Disability Confident Autism and Neurodiversity Toolkit to help staff from all Government Departments to understand how to support people with Autism and associated Neuro-Diverse conditions. The toolkit was launched in April 2017.</p><p>• Developed the Disability Passport ‘About Me’, to encourage disabled claimants, including individuals with Autism, to disclose their disability/ health conditions at the earliest stage to their Adviser, to improve communication and ensure reasonable adjustments are put in place. The passport was launched in March 2017.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/02/2020 16:36:33 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4412 label Biography information for Dr Lisa Cameron

1173917

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Apprentices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what proportion of staff employed by her Department are apprentices.
tabling member constituency	Ashton-under-Lyne
tabling member printed	Angela Rayner
uin	9050
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>Based on the last quarterly figures, produced 30 November 2019, 3.9% of DWP employees are apprentices.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 03/02/2020 18:01:39 answering member 4513 label Biography information for Mims Davies
tabling member	4356 label Biography information for Angela Rayner

1173946

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Food Banks
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will place in the Library a copy of the evidence review undertaken by her Department on the drivers of food bank use, that was commissioned in 2018; and if she will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	9079
answer	answer is ministerial correction date of answer 05/02/2020 answer text <p>The literature review on the drivers of food bank use will be published in due course; at which point it will be placed in the Library.</p> answering member constituency Colchester answering member printed Will Quince question first answered 05/02/2020 18:07:37 answering member 4423 label Biography information for Will Quince
tabling member	4463 label Biography information for Chris Stephens

1173982

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the adequacy of the (a) services provided by and (b) number of Capita PIP assessment centres in (i) each local authority in Wales and (ii) each parliamentary constituency in Wales.
tabling member constituency	Arfon
tabling member printed	Hywel Williams
uin	8971
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>We set our assessment providers challenging targets, we monitor performance closely and manage contracts robustly. As part of the specification for the PIP assessment service assessment providers must provide sufficient suitable accommodation for face-to-face consultations. The department has set clear requirements in terms of geography/travel, security and claimant experience in relation to the sites used for PIP consultations. No claimant will be asked to travel more than 90 minutes to an assessment centre. Claimants can also make a request for a home assessment.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/02/2020 17:33:58 answering member 4105 label Biography information for Justin Tomlinson
tabling member	1397 label Biography information for Hywel Williams

1173990

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Buildings: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints the Health and Disability Assessments centres in (a) Carmarthen and (b) Swansea have received on disabled access in buildings in each of the last five years.
tabling member constituency	Carmarthen East and Dinefwr
tabling member printed	Jonathan Edwards
uin	8988
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>The information requested is not available.</p><p> </p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/02/2020 17:28:45 answering member 4105 label Biography information for Justin Tomlinson
tabling member	3943 label Biography information for Jonathan Edwards

1173999

registered interest
date	28/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Buildings: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what guidance her Department has issued to staff at Health and Disability Assessment centres in (a) Carmarthen and (b) Swansea on disabled access at appointments for claimants.
tabling member constituency	Carmarthen East and Dinefwr
tabling member printed	Jonathan Edwards
uin	8989
answer	answer is ministerial correction date of answer 03/02/2020 answer text <p>Guidance requires Centre for Health and Disability Assessments (CHDA) personnel to consider the needs of individuals when arranging assessment appointments. If an individual believes they will have any difficulties attending their appointment they should discuss this with CHDA as soon as possible, using the contact details on their appointment letter.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/02/2020 17:29:06 answering member 4105 label Biography information for Justin Tomlinson
tabling member	3943 label Biography information for Jonathan Edwards