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93870

registered interest
date	16/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people have received compensation payments from his Department for delays to assessment and decisions for personal independence payments; and how much his Department expects to pay out in such compensation in (a) 2014-15 and (b) 2015-16.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	210907
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p /> <p>The reasons for making special payments are not routinely recorded and to provide the requested information would incur disproportionate cost.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 23/10/2014 16:37:45 answering member 1520 label Biography information for Mr Mark Harper
tabling member	4120 label Biography information for Kate Green

93711

registered interest
date	15/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Work Programme: Bristol
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many people in Bristol have enrolled in their Work Programme; and how many of those, after six months, were not in employment, education or training.
tabling member printed	Baroness Royall of Blaisdon
uin	HL2140
answer	answer is ministerial correction date of answer 06/11/2014 answer text <p>The number of people in Bristol City Local Authority who have been referred to the Work Programme up to and including June 2014 is 13,060.</p><p> </p><p><strong> </strong></p><p> </p><p>This information is published and can be found at:</p><p> </p><p> </p><p> </p><p><a href="http://tabulation-tool.dwp.gov.uk/WorkProg/tabtool.html" target="_blank">http://tabulation-tool.dwp.gov.uk/WorkProg/tabtool.html</a></p><p> </p><p> </p><p> </p><p>Guidance for users is available at:</p><p> </p><p> </p><p> </p><p><a href="https://www.gov.uk/government/publications/dwp-tabulation-tool-guidance" target="_blank">https://www.gov.uk/government/publications/dwp-tabulation-tool-guidance</a></p><p> </p><p> </p><p> </p><p>Information on those not in employment, education or training after six months on the Work Programme, is not available.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p> answering member printed Lord Freud question first answered 06/11/2014 14:01:58 answering member 3893 label Biography information for Lord Freud
tabling member	3703 label Biography information for Baroness Royall of Blaisdon

92745

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many Access to Work advisers have received (1) awareness training in the implications for a particular disability, and (2) training to enable them to work constructively with employers.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1981
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1982 HL1983 HL1986 question first answered 23/10/2014 15:24:38 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92746

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how they are monitoring the approaches taken by Access to Work advisers during the assessment and decision-making process, and what measures they are taking to ensure consistency.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1982
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1981 HL1983 HL1986 question first answered 23/10/2014 15:24:39 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92747

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is their assessment of the service delivery standards for the Access to Work scheme.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1983
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1981 HL1982 HL1986 question first answered 23/10/2014 15:24:39 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92750

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they are taking to consider individual and local requirements in the provision of Access to Work support for deaf people.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1986
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1981 HL1982 HL1983 question first answered 23/10/2014 15:24:39 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

93049

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance: Work Capability Assessment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Answer to the hon. Member for Rutherglen and Hamilton West on 20 February 2012, Official Report, column 655W, on employment and support allowance: work capability assessment, what the average wait was for an employment and support allowance applicant between completing the ESA 50 questionnaire and undergoing the work capability assessment in the most recent year for which data are available.
tabling member constituency	Edinburgh East
tabling member printed	Sheila Gilmore
uin	210064
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p /> <p>The average time from receipt of an ESA50 to the completion of face to face work capability assessment (for both Employment and Support Allowance and Incapacity Benefit Reassessment), for the period from January 2014 to September 2014, was 102 working days.</p><p> </p><p>Maximus Health and Human Services Ltd. has been awarded the contract to succeed Atos Healthcare from March 2015, to undertake Work Capability Assessments. The priority for MAXIMUS Health and Human Services Ltd will be to transition the service smoothly from the current provider, stabilise the operation to deliver the best service possible for claimants, increase the volume of assessments carried out and reduce waiting times without compromising quality.</p><p> </p><p>We are continuing to work closely with Atos under the current contract and process claims as quickly as possible.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 17/11/2014 13:23:39 answering member 1520 label Biography information for Mr Mark Harper
tabling member	3965 label Biography information for Sheila Gilmore