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1366478
registered interest false more like this
date remove maximum value filtermore like thismore than 2021-11-08
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text What recent assessment she has made of the adequacy of the level of universal credit payments. more like this
tabling member constituency East Renfrewshire more like this
tabling member printed
Kirsten Oswald more like this
uin 904068 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>The Secretary of State is legally required to conduct an annual review of working age benefits rates to determine whether they have retained their value in relation to the general level of prices.</p><p> </p><p>The up-rating process for working age benefits has traditionally relied on the September CPI figure and in April 2021 Universal Credit was increased by CPI of 0.5%.</p> more like this
answering member constituency Macclesfield more like this
answering member printed David Rutley more like this
question first answered
less than 2021-11-08T17:52:24.747Zmore like thismore than 2021-11-08T17:52:24.747Z
answering member
4033
label Biography information for David Rutley more like this
tabling member
4413
label Biography information for Kirsten Oswald more like this
1366479
registered interest false more like this
date remove maximum value filtermore like thismore than 2021-11-08
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Social Security Benefits: Terminal Illnesses more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text When her Department will bring forward legislative proposals to introduce a 12 month eligibility definition for the Special Rules for Terminal Illness. more like this
tabling member constituency Waveney more like this
tabling member printed
Peter Aldous more like this
uin 904069 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>The Department plans to implement the 12-month end-of-life approach across five DWP benefits, beginning in Universal Credit alongside Employment and Support Allowance next year. This will be followed by Attendance Allowance, Disability Living Allowance and Personal Independence Payment subject to Parliamentary processes.</p> more like this
answering member constituency Norwich North more like this
answering member printed Chloe Smith more like this
question first answered
remove maximum value filtermore like thismore than 2021-11-08T17:57:11.36Z
answering member
1609
label Biography information for Chloe Smith more like this
tabling member
4069
label Biography information for Peter Aldous more like this
1366480
registered interest false more like this
date remove maximum value filtermore like thismore than 2021-11-08
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Department for Work and Pensions: Telephone Services more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text What recent assessment she has made of the contractual performance of Serco plc in delivering call-handling services for her Department. more like this
tabling member constituency Hayes and Harlington more like this
tabling member printed
John McDonnell more like this
uin 904070 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>DWP regularly reviews performance with Serco to ensure they are meeting contractual responsibilities. During the term of the contract Serco have largely met their Key Performance Indicators, though more recently, competitive labour market conditions and subsequent challenges recruiting agents have led to some short-term performance impacts.</p><p> </p> more like this
answering member constituency Hexham more like this
answering member printed Guy Opperman more like this
question first answered
less than 2021-11-08T17:50:03.15Zmore like thismore than 2021-11-08T17:50:03.15Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
178
label Biography information for John McDonnell more like this
1366481
registered interest false more like this
date remove maximum value filtermore like thismore than 2021-11-08
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text What assessment her Department has made of the potential effect of ending the universal credit uplift on levels of in-work relative poverty. more like this
tabling member constituency Bethnal Green and Bow more like this
tabling member printed
Rushanara Ali more like this
uin 904071 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>The uplift to Universal Credit was a temporary measure, that is why an assessment has not been completed on its withdrawal.</p><p> </p><p>This Government is wholly committed to supporting those on low incomes, and continues to do so through many measures. We expect to spend over £111 billion on welfare support for people of working age in 2021/22.</p><p> </p><p>Universal Credit recipients in work will soon benefit from a reduction in the Universal Credit taper rate from 63% to 55%, and increasing the work allowance by £500 per year means that 1.9m working households will be able to keep substantially more of what they earn. These changes represent an effective tax cut for low income working households in receipt of UC worth £2.2 billion a year in 2022-23, for the lowest paid in society, and are combined with a rise in the National Living Wage to £9.50 per hour.</p><p> </p><p>We recognise that some people may require extra support over the winter as we enter the final stages of recovery, which is why vulnerable households across the country will now be able to access a new £500 million support fund to help them with essentials. The Household Support Fund will provide £421 million to help vulnerable people in England with the cost of food, utilities and wider essentials. The Barnett Formula will apply in the usual way, with the devolved administrations receiving almost £80 million (£41m for the Scottish Government, £25m for the Welsh Government and £14m for the NI Executive), for a total of £500 million.</p>
answering member constituency Macclesfield more like this
answering member printed David Rutley more like this
question first answered
less than 2021-11-08T17:47:47.377Zmore like thismore than 2021-11-08T17:47:47.377Z
answering member
4033
label Biography information for David Rutley more like this
tabling member
4138
label Biography information for Rushanara Ali more like this
1366482
registered interest false more like this
date remove maximum value filtermore like thismore than 2021-11-08
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text What assessment she has made of the potential effect of ending the uplift to universal credit on (a) household budgets and (b) levels of poverty. more like this
tabling member constituency Kingston upon Hull North more like this
tabling member printed
Dame Diana Johnson more like this
uin 904072 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>The uplift to Universal Credit was a temporary measure, that is why an assessment has not been completed on its withdrawal.</p><p>This Government is wholly committed to supporting those on low incomes, and continues to do so through many measures. We expect to spend over £111 billion on welfare support for people of working age in 2021/22.</p><p>Universal Credit recipients in work will soon benefit from a reduction in the Universal Credit taper rate from 63% to 55%, and increasing the work allowance by £500 per year means that 1.9m working households will be able to keep substantially more of what they earn. These changes represent an effective tax cut for low income working households in receipt of UC worth £2.2 billion a year in 2022-23, for the lowest paid in society, and are combined with a rise in the National Living Wage to £9.50 per hour.</p><p>We recognise that some people may require extra support over the winter as we enter the final stages of recovery, which is why vulnerable households across the country will now be able to access a new £500 million support fund to help them with essentials. The Household Support Fund will provide £421 million to help vulnerable people in England with the cost of food, utilities and wider essentials. The Barnett Formula will apply in the usual way, with the devolved administrations receiving almost £80 million (£41m for the Scottish Government, £25m for the Welsh Government and £14m for the NI Executive), for a total of £500 million.</p>
answering member constituency Macclesfield more like this
answering member printed David Rutley more like this
question first answered
less than 2021-11-08T17:47:39.687Zmore like thismore than 2021-11-08T17:47:39.687Z
answering member
4033
label Biography information for David Rutley more like this
tabling member
1533
label Biography information for Dame Diana Johnson more like this
1366483
registered interest false more like this
date remove maximum value filtermore like thismore than 2021-11-08
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Children: Disadvantaged more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text What recent discussions she has had with the Secretary of State for Education on support for vulnerable children. more like this
tabling member constituency Harlow more like this
tabling member printed
Robert Halfon more like this
uin 904073 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>DWP supports DfE’s Family Hubs work, backed by £82m of £300m announced in the Spending Review to transform services for parents and babies, carers and children.</p><p>At least 50% of the new Household Support Fund will be spent on support for vulnerable households with children this winter.</p> more like this
answering member constituency Macclesfield more like this
answering member printed David Rutley more like this
question first answered
less than 2021-11-08T17:51:55.647Zmore like thismore than 2021-11-08T17:51:55.647Z
answering member
4033
label Biography information for David Rutley more like this
tabling member
3985
label Biography information for Robert Halfon more like this
1365520
registered interest false more like this
date less than 2021-11-02more like thismore than 2021-11-02
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Coronavirus Job Retention Scheme: Universal Credit more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the impact the end of the furlough scheme on the number of people claiming Universal Credit in (a) the UK, (b) Yorkshire and Humber and (c) Kingston upon Hull North. more like this
tabling member constituency Kingston upon Hull North more like this
tabling member printed
Dame Diana Johnson more like this
uin 68149 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>No such assessment has been made. The Covid-19 Job Retention Scheme ended on 30 September 2021.</p><p>With the success of the vaccine rollout and record job vacancies, it is right that our focus is on helping people back into work. This approach is based on clear evidence about the importance of employment, particularly where it is full-time, in substantially reducing the risks of poverty.</p><p>Through our Plan for Jobs, we are targeting tailored support schemes of people of all ages to help them prepare for, get into and progress in work. These include: Kickstart, delivering tens of thousands of six-month work placements for Universal Credit claimants aged 16-24 at risk of unemployment; we have also recruited an additional 13,500 work coaches to provide more intensive support to find a job; and introduced Restart which provides 12 months’ intensive employment support to Universal Credit claimants who are unemployed for a year. Our Plan for Jobs interventions will support more than two million people</p><p>This Government is wholly committed to supporting those on low incomes, and continues to do so through many measures, including by spending over £111 billion on welfare support for people of working age in 2021/22. This government is continuing to take action to support living standards by increasing the National Living Wage to £9.50 effective from April 1st 2022, as well as reducing the taper rate in Universal Credit from 63% to 55% and increasing the value of work allowances by £500 per year, meaning Universal Credit claimants will be able to keep more of their benefit payments when they increase their earnings.</p><p> </p><p>The latest Universal Credit statistics are available to 9 September 2021 and the next release on 16 November 2021 will provide the statistics to 14 October 2021.</p><p> </p><p>The number of people who are on Universal Credit in Great Britain each month, broken down by Region and Westminster Parliamentary Constituency, are published monthly, and can be found on Stat-Xplore: <a href="https://stat-xplore.dwp.gov.uk" target="_blank">https://stat-xplore.dwp.gov.uk</a>.</p><p> </p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p>
answering member constituency Macclesfield more like this
answering member printed David Rutley more like this
question first answered
less than 2021-11-08T17:56:58.07Zmore like thismore than 2021-11-08T17:56:58.07Z
answering member
4033
label Biography information for David Rutley more like this
tabling member
1533
label Biography information for Dame Diana Johnson more like this
1365598
registered interest false more like this
date less than 2021-11-02more like thismore than 2021-11-02
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Department for Work and Pensions: Written Questions more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, when she plans to answer Questions 57102, 57103 and 57104 tabled by the hon. Member for Glasgow Central. more like this
tabling member constituency Glasgow Central more like this
tabling member printed
Alison Thewliss more like this
uin 68339 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-08more like thismore than 2021-11-08
answer text <p>I apologise to the honourable member for the delay in answering these questions. This was due to extensive Quality Assurance to ensure the figures are accurate. Please find the responses to these questions <a href="https://questions-statements.parliament.uk/written-questions/detail/2021-10-15/57102" target="_blank">here.</a></p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2021-11-08T17:48:30.843Zmore like thismore than 2021-11-08T17:48:30.843Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4430
label Biography information for Alison Thewliss more like this
1364919
registered interest false more like this
date less than 2021-11-01more like thismore than 2021-11-01
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Department for Work and Pensions: Telephone Services more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what proportion of calls to her Department’s telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management were answered in each month from January 2021 to October 2021. more like this
tabling member constituency East Ham more like this
tabling member printed
Stephen Timms more like this
uin 67047 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-04more like thismore than 2021-11-04
answer text <p>The Percentage of Calls Answered by DWP telephone lines for <strong>(a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, and (d) the State Pension were answered in each month from January 2021 to September 2021 is shown in the table below</strong></p><p> </p><p>The table below also shows the number of calls received (i.e. offered to the network) and answered across all of Debt Management’s “Pay” and “Recovery” lines, over the period January to September 2021.</p><p> </p><p>The proportion of calls answered is shown as a percentage for each month. Debt Management aims to achieve 90% of calls answered. In the table below there are two months where the percentage fell below 90% (March and September) but for both of these months the number of calls received was higher so placing extra demands on the system.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>January</p></td><td><p>February</p></td><td><p>March</p></td><td><p>April</p></td><td><p>May</p></td><td><p>June</p></td><td><p>July</p></td><td><p>August</p></td><td><p>September</p></td></tr><tr><td><p>Personal Independence Payment New Claims</p></td><td><p>94.1%</p></td><td><p>92.4%</p></td><td><p>94.6%</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Personal Independence Payment New Claims Reassessment</p></td><td><p>93.7%</p></td><td><p>91.9%</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>PIP New Claims &amp; New Claims Reassessments</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p>93.3%</p></td><td><p>89.6%</p></td><td><p>86.4%</p></td><td><p>92.0%</p></td><td><p>93.0%</p></td><td><p>84.6%</p></td></tr><tr><td><p>PIP New Claims Special Rules for Terminally Ill</p></td><td><p>92.6%</p></td><td><p>92.8%</p></td><td><p>91.6%</p></td><td><p>91.0%</p></td><td><p>92.1%</p></td><td><p>89.8%</p></td><td><p>90.7%</p></td><td><p>89.0%</p></td><td><p>89.2%</p></td></tr><tr><td><p>PIP Enquiries</p></td><td><p>69.9%</p></td><td><p>73.7%</p></td><td><p>76.7%</p></td><td><p>74.3%</p></td><td><p>76.2%</p></td><td><p>65.5%</p></td><td><p>65.5%</p></td><td><p>71.4%</p></td><td><p>73.0%</p></td></tr><tr><td><p>PIP Reassessment Enquiries</p></td><td><p>87.0%</p></td><td><p>85.1%</p></td><td><p>87.4%</p></td><td><p>89.6%</p></td><td><p>84.8%</p></td><td><p>87.4%</p></td><td><p>88.9%</p></td><td><p>84.8%</p></td><td><p>79.0%</p></td></tr><tr><td><p>State Pension New Claims</p></td><td><p>61.3%</p></td><td><p>64.0%</p></td><td><p>70.1%</p></td><td><p>81.1%</p></td><td><p>78.1%</p></td><td><p>90.9%</p></td><td><p>88.1%</p></td><td><p>58.6%</p></td><td><p>70.0%</p></td></tr><tr><td><p>State Pension Changes</p></td><td><p>56.7%</p></td><td><p>55.2%</p></td><td><p>53.6%</p></td><td><p>56.2%</p></td><td><p>59.6%</p></td><td><p>58.7%</p></td><td><p>58.0%</p></td><td><p>59.7%</p></td><td><p>58.6%</p></td></tr><tr><td><p>Attendance Allowance</p></td><td><p>65.0%</p></td><td><p>63.9%</p></td><td><p>66.5%</p></td><td><p>55.8%</p></td><td><p>61.4%</p></td><td><p>65.1%</p></td><td><p>67.9%</p></td><td><p>64.3%</p></td><td><p>63.1%</p></td></tr><tr><td><p>State Pension Enquiries</p></td><td><p>87.6%</p></td><td><p>92.0%</p></td><td><p>74.8%</p></td><td><p>67.9%</p></td><td><p>76.8%</p></td><td><p>97.3%</p></td><td><p>90.8%</p></td><td><p>90.4%</p></td><td><p>84.6%</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>69.9%</p></td><td><p>70.0%</p></td><td><p>74.9%</p></td><td><p>76.4%</p></td><td><p>74.5%</p></td><td><p>74.5%</p></td><td><p>71.3%</p></td><td><p>73.8%</p></td><td><p>70.4%</p></td></tr><tr><td><p>Debt Management &quot;Pay&quot; and &quot;Recovery&quot; Lines</p></td><td><p>91.4%</p></td><td><p>90.0%</p></td><td><p>88.7%</p></td><td><p>91.8%</p></td><td><p>92.9%</p></td><td><p>95.1%</p></td><td><p>92.4%</p></td><td><p>91.1%</p></td><td><p>89.4%</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p>Data Source: BT - Historical Management Information (GI2 – HMI) Serco, G4S</p><p> </p><p>PIP New Claims &amp; PIP New Claims Reassessment lines were combined for reporting purposes from April 21.</p><p> </p><p>October data has not yet been compiled.</p><p> </p><p>The data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p>
answering member constituency Hexham more like this
answering member printed Guy Opperman more like this
question first answered
less than 2021-11-04T17:35:51.433Zmore like thismore than 2021-11-04T17:35:51.433Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
163
label Biography information for Sir Stephen Timms more like this
1364920
registered interest false more like this
date less than 2021-11-01more like thismore than 2021-11-01
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Department for Work and Pensions: Telephone Services more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what the average waiting time was for calls to her Department’s telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management in each month from January 2021 to October 2021. more like this
tabling member constituency East Ham more like this
tabling member printed
Stephen Timms more like this
uin 67048 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-04more like thismore than 2021-11-04
answer text <p>The average call waiting time (Average Speed of Answer) for calls to DWP Service Lines <strong>for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management in each month from January 2021 to September 2021 i</strong>s shown in the table below in the format of hours:minutes:seconds.</p><p> </p><p>The figures provided for Debt Management have been split between the Pay and Recovery lines.</p><p> </p><p> </p><p /><table><tbody><tr><td><p> </p></td><td><p>January</p></td><td><p>February</p></td><td><p>March</p></td><td><p>April</p></td><td><p>May</p></td><td><p>June</p></td><td><p>July</p></td><td><p>August</p></td><td><p>September</p></td></tr><tr><td><p>Personal Independence Payment New Claims</p></td><td><p>00:02:50</p></td><td><p>00:03:41</p></td><td><p>00:02:16</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Personal Independence Payment New Claims Reassessment</p></td><td><p>00:02:40</p></td><td><p>00:03:33</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>PIP New Claims &amp; New Claims Reassessments</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p>00:02:59</p></td><td><p>00:05:06</p></td><td><p>00:06:51</p></td><td><p>00:03:28</p></td><td><p>00:02:56</p></td><td><p>00:07:47</p></td></tr><tr><td><p>PIP New Claims Special Rules for Terminally Ill</p></td><td><p>00:03:06</p></td><td><p>00:03:53</p></td><td><p>00:04:00</p></td><td><p>00:04:08</p></td><td><p>00:03:59</p></td><td><p>00:05:01</p></td><td><p>00:05:36</p></td><td><p>00:06:00</p></td><td><p>00:05:11</p></td></tr><tr><td><p>PIP Enquiries</p></td><td><p>00:23:17</p></td><td><p>00:19:19</p></td><td><p>00:16:50</p></td><td><p>00:19:24</p></td><td><p>00:17:40</p></td><td><p>00:28:01</p></td><td><p>00:30:44</p></td><td><p>00:23:30</p></td><td><p>00:21:46</p></td></tr><tr><td><p>PIP Reassessment Enquiries</p></td><td><p>00:00:35</p></td><td><p>00:00:52</p></td><td><p>00:00:21</p></td><td><p>00:00:17</p></td><td><p>00:00:25</p></td><td><p>00:00:42</p></td><td><p>00:00:32</p></td><td><p>00:01:07</p></td><td><p>00:01:35</p></td></tr><tr><td><p>State Pension New Claims</p></td><td><p>00:21:55</p></td><td><p>00:21:31</p></td><td><p>00:15:21</p></td><td><p>00:10:13</p></td><td><p>00:12:35</p></td><td><p>00:04:39</p></td><td><p>00:06:37</p></td><td><p>00:26:39</p></td><td><p>00:17:51</p></td></tr><tr><td><p>State Pension Changes</p></td><td><p>00:21:05</p></td><td><p>00:21:37</p></td><td><p>00:21:56</p></td><td><p>00:20:53</p></td><td><p>00:21:14</p></td><td><p>00:20:08</p></td><td><p>00:21:18</p></td><td><p>00:20:26</p></td><td><p>00:21:51</p></td></tr><tr><td><p>Attendance Allowance Total</p></td><td><p>00:14:05</p></td><td><p>00:14:48</p></td><td><p>00:13:57</p></td><td><p>00:19:27</p></td><td><p>00:15:18</p></td><td><p>00:14:22</p></td><td><p>00:12:35</p></td><td><p>00:15:05</p></td><td><p>00:14:57</p></td></tr><tr><td><p>State Pension Enquiries</p></td><td><p>00:04:12</p></td><td><p>00:02:37</p></td><td><p>00:09:26</p></td><td><p>00:13:30</p></td><td><p>00:09:17</p></td><td><p>00:01:02</p></td><td><p>00:03:24</p></td><td><p>00:03:41</p></td><td><p>00:05:10</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>00:20:02</p></td><td><p>00:20:23</p></td><td><p>00:16:11</p></td><td><p>00:15:07</p></td><td><p>00:16:43</p></td><td><p>00:17:15</p></td><td><p>00:19:27</p></td><td><p>00:19:22</p></td><td><p>00:20:59</p></td></tr><tr><td><p>Debt Management &quot;Pay&quot;</p></td><td><p>00:54</p></td><td><p>00:51</p></td><td><p>01:57</p></td><td><p>0.14</p></td><td><p>00:29</p></td><td><p>02:00</p></td><td><p>00:26</p></td><td><p>02:01</p></td><td><p>02:04</p></td></tr><tr><td><p>Debt Management &quot;Recovery&quot;</p></td><td><p>06:47</p></td><td><p>07:05</p></td><td><p>07:55</p></td><td><p>05:53</p></td><td><p>04:40</p></td><td><p>02:25</p></td><td><p>05:13</p></td><td><p>04:40</p></td><td><p>04:13</p></td></tr></tbody></table><p><strong> </strong></p><p>Data Source: BT - Historical Management Information (GI2 – HMI) Serco, G4S</p><p> </p><p>PIP New Claims &amp; PIP New Claims Reassessment lines were combined for reporting purposes from April 21.</p><p> </p><p>The telephony system does not use the term “waiting time” but instead provides data on the average speed that the call is answered.</p><p> </p><p>Average Speed of Answer is the average customer wait time from the point of entering a queue to connection to an agent. This figure excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers.</p><p> </p><p>October data has not yet been compiled.</p><p><strong> </strong></p><p>The data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p><p> </p><p> </p><p> </p><p> </p>
answering member constituency Hexham more like this
answering member printed Guy Opperman more like this
question first answered
less than 2021-11-04T17:45:39.947Zmore like thismore than 2021-11-04T17:45:39.947Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
163
label Biography information for Sir Stephen Timms more like this