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<p><strong> </strong></p><p>In terms of volumes of dissatisfactions, the table below
refers. This includes all Dissatisfaction actions that have been opened, regardless
of the outcome.</p><p><strong> </strong></p><p> </p><table><tbody><tr><td><p>-</p></td><td><p><strong>2015</strong></p></td><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td></tr><tr><td><p><strong>Total
Dissatisfactions</strong></p></td><td><p><strong>4,988</strong></p></td><td><p><strong>8,038</strong></p></td><td><p><strong>13,574</strong></p></td><td><p><strong>24,255</strong></p></td></tr><tr><td><p><strong>Caseload
at year end</strong></p></td><td><p><strong>180,100</strong></p></td><td><p><strong>291,000</strong></p></td><td><p><strong>391,800</strong></p></td><td><p><strong>463,300</strong></p></td></tr><tr><td><p><strong>%
of Caseload</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>3.5%</strong></p></td><td><p><strong>5.2%</strong></p></td></tr></tbody></table><p>
</p><p>The latest statistics on complaints received by the Child Maintenance Service
are published in Table 17 of the Child Maintenance Service statistics, which highlights
the number of complaints received by the Child Maintenance Service each quarter. It
is available online at:</p><p> </p><p><a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme"
target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme</a>.”</p>
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