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1002759

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188874
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:51:28 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002760

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188875
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:10 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002761

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188876
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:02:05 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1000260

registered interest
date	02/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, for what reason the taper that is applied to wages is not applied to pensions in relation to universal credit.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	187333
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>The taper is the rate at which Universal Credit is reduced to take account of earnings. It is specifically for in work claimants and linked to earnings to incentivise work, and those in work to earn more. Universal Credit has a single taper of 63 per cent so payments reduce in a transparent and predictable way as earnings increase. Universal Credit is a means tested benefit, and income other than earnings, such as pensions, is taken fully into account in the assessment of Universal Credit. This is consistent with how legacy means tested benefits such as Employment and Support Allowance, Jobseeker’s Allowance and Income Support treat pension income. Therefore it would not be consistent to extend the earnings taper to pensions income and doing so would also undermine the incentives to work for people of working age.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:06 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4243 label Biography information for Dan Jarvis

994667

registered interest
date	25/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what criteria her Department uses to determine the repayment rates for Advance Payments awarded to people struggling financially who are in receipt of universal credit.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	183941
answer	answer is ministerial correction date of answer 30/10/2018 answer text <p>Universal Credit advances must be repaid in either a maximum of 12 months (for new claim, benefit transfer and budgeting advances) or 6 months (for a change of circumstances advances). The amount of the advance awarded is divided by either up to 6 or 12 to get the appropriate monthly repayment rate.</p><p> </p><p>This is explained in the advance award discussion with the claimant to make sure they can afford to repay the advance. However, if a claimant wishes, they can pay it back in less than the maximum number of months available, as long as the monthly repayment does not exceed the maximum repayment rate of a claimant’s standard allowance, which as a result of the 2018 Autumn Budget will be reduced from 40% to 30%.</p><p> </p><p>If during the recovery of an advance the claimant experiences an unforeseen expense that would cause them or their family genuine hardship if they were required to continue to repay the advance, then they can be offered a deferral period of the repayment of the advance of up to 3 months for a new claim, benefit transfer or change of circumstance advance and up to 6 months for a budgeting advance.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 30/10/2018 18:07:05 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4243 label Biography information for Dan Jarvis

994668

registered interest
date	25/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Work Capability Assessment: Mental Illness
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department have any plans to amend the qualifying criteria for the home work capability assessment for people suffering from mental health concerns.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	183993
answer	answer is ministerial correction date of answer 30/10/2018 answer text <p>Work is ongoing with the Work Capability Assessment provider to fully review their process for dealing with requests for a home visit. This review will consider all aspects of the process, including how claimants requiring a home visit can be identified more effectively at the beginning of the process, the ease with which a claimant can request a visit, and how we can make more efficient use of existing evidence to support the decision on whether a home visit is required.</p><p> </p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 30/10/2018 10:50:07 answering member 4071 label Biography information for Sarah Newton
tabling member	4243 label Biography information for Dan Jarvis

994670

registered interest
date	25/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Work Capability Assessment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many work capability assessments were conducted at home for people suffering from (a) mental illnesses and (b) physical illnesses in (i) Barnsley, (ii) South Yorkshire and (iii) England in each year for which information is available.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	183995
answer	answer is ministerial correction date of answer 30/10/2018 answer text <p>Information is not held by mental or physical illness, nor is it broken down by specific location. To obtain this information would involve disproportionate costs.</p><p> </p><p>From May 2015 to September 2018 there have been 18,599 Home Visits for Work Capability Assessments conducted throughout England.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 30/10/2018 16:55:17 answering member 4071 label Biography information for Sarah Newton
tabling member	4243 label Biography information for Dan Jarvis

994027

registered interest
date	24/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will publish the results of the arrears segmentation trial run by the Child Maintenance Group between April 2013 and April 2014; and what assessment she has made of how the results of that trial have informed her Department's approach to collecting child maintenance arrears.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	183359
answer	answer is ministerial correction date of answer 29/10/2018 answer text <p>Since 2010, The Child Maintenance Service has not undertaken an arrears segmentation trial.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 29/10/2018 15:33:00 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4243 label Biography information for Dan Jarvis

994028

registered interest
date	24/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Anxiety
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many claimants of universal credit with a diagnosis of anxiety (a) did not receive an award after their initial assessment and (b) received an award after tribunal.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	183360
answer	answer is ministerial correction date of answer 29/10/2018 answer text <p>This information is not readily available and can only be obtained at disproportionate cost.</p><p> </p><p>There is some information on Universal Credit appeals and overturn rates in the Tribunals and Gender Recognition Statistics published by the Ministry of Justice, however this does not include segmentation by nature of diagnosis.</p><p> </p><p><strong> </strong></p><p> </p><p> </p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 29/10/2018 16:17:43 answering member 4071 label Biography information for Sarah Newton
tabling member	4243 label Biography information for Dan Jarvis

994029

registered interest
date	24/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Epilepsy
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 19 July 2018 to Question 162165 on Personal Independence Payment: Epilepsy, what steps her Department is taking to ensure that initial assessments are accurate.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	183361
answer	answer is ministerial correction date of answer 29/10/2018 answer text <p>We are committed to ensuring claimants receive high quality, accurate assessments and monitor assessment quality through independent audit. DWP Decision Makers can return reports to Assessment Providers for rework/additional advice if they feel that the information within a report does not fully justify the recommendation given. A range of measures, including provider improvement plans, address performance falling below expected standards, and DWP are closely monitoring and auditing assessments to ensure quality and consistency.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 29/10/2018 16:18:49 answering member 4071 label Biography information for Sarah Newton
tabling member	4243 label Biography information for Dan Jarvis