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47763

registered interest
date	08/04/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Department for Work and Pensions to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6711
answer	answer is ministerial correction date of answer 16/04/2014 answer text <p /> <p /> <p>Financial Management information showing the whole financial position of the Department for Work and Pensions in the round is provided to the Departmental Executive Team every month. The Departmental Board also receives this monthly by correspondence and also receives a more detailed update from the Finance Director at the quarterly board meetings.</p><p> </p><p>Any potential breach of Treasury funding control totals would provoke immediate action and does not rely on reporting cycles.</p><p> </p><p>Given the range and complexity of budgets across the Department, we do not have a simple percentage that would trigger an issue being tabled.</p><p> </p> answering member printed Lord Freud question first answered 16/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn

44561

registered interest
date	24/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Work and Pensions and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6218
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p /> <p /> <p>The Department for Work and Pensions conducts an annual Claimant Service and Experience Survey which measures customer satisfaction. The survey includes customers of Jobcentre Plus and the former agency Pensions, Disability and Carers Service. Fieldwork for the 2013 survey was completed in September. The survey is approved by the Operations Executive Team and key findings have been reported to them.</p><p> </p><p>The Child Maintenance Group conducts customer satisfaction surveys to cover all its statutory schemes. Quarterly surveys are run for the 1993/2003 and 2012 schemes and a monthly survey for the Options Gateway to tell how customers think suppliers are delivering service. All of these surveys are commissioned and reviewed for internal use by the CMG Executive Team.</p><p> </p> answering member printed Lord Freud question first answered 31/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn

42637

registered interest
date	11/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Department for Work and Pensions in his role as Accounting Officer; and what are their job titles.
tabling member printed	Lord Mendelsohn
uin	HL5906
answer	answer is ministerial correction date of answer 19/03/2014 answer text <p /> <p /> <p>In one sense, all DWP staff support the Accounting Officer through their individual responsibilities to work confidently within the system of control for which the Accounting Officer is ultimately responsible, to ensure the effective operation of a major government department, which will make some £136.4 billion in welfare payments this year.</p><p> </p><p>More narrowly, the Accounting Officer is directly supported in his role by his Finance Director General, the 40 Senior Civil Servants that comprise that DG's senior management team; and - in turn – by other colleagues when they handle issues which require explicit Accounting Officer involvement. </p> answering member printed Lord Freud question first answered 19/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn