Linked Data API

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min date	2018-11-06
answering body	Department for Work and Pensions
min answer › question first answered	2018-11-12T18:05:06.27Z
hansard heading	Universal Credit: Telephone Services
max answer › question first answered	2018-11-20T15:00:50.43Z

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1002760

registered interest

date

06/11/2018

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Universal Credit: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.

tabling member constituency

Glasgow South West

tabling member printed

Chris Stephens

uin

188875

answer

is ministerial correction

date of answer

12/11/2018

answer text

Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration. We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.

answering member constituency

Reading West

answering member printed

Alok Sharma

question first answered

12/11/2018 18:05:10

answering member

4014

label	Biography information for Sir Alok Sharma

tabling member

4463

label	Biography information for Chris Stephens