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answering body	Department for Work and Pensions
session	2017%2F19
title	House of Commons Tabled Parliamentary Question 2017%2F19 290835
hansard heading	Personal Independence Payment

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1145880

registered interest

date

25/09/2019

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Personal Independence Payment

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that personal independence payment rejection letters are empathetic.

tabling member constituency

Dunfermline and West Fife

tabling member printed

Douglas Chapman

uin

290835

answer

is ministerial correction

date of answer

01/10/2019

answer text

The Department for Work and Pensions is committed to delivering a good claimant experience throughout the decision making process. Case Managers in DWP are all aware of the need to explain their decisions in a clear and empathetic way. We are considering how the explanation section (“My decision” section) of Personal Independence Payment decision letters can be improved.

answering member constituency

North Swindon

answering member printed

Justin Tomlinson

question first answered

01/10/2019 15:56:07

answering member

4105

label	Biography information for Justin Tomlinson

tabling member

4402

label	Biography information for Douglas Chapman